Jobs at Hostaway

Build, operate, and extract guest-facing backend services for a high-traffic booking platform using PHP and Go. Design APIs for agentic interfaces, improve performance and page speed, collaborate with Product and Design, and leverage AI coding tools to accelerate delivery while contributing to architecture and migration from a monolith to service-oriented systems.

Lead and build Hostaway's brand, content, and creative function across strategy, AI-enabled production, and team hiring. Create positioning, narrative, visual identity, and high-velocity content to support GTM, demand generation, product launches, and revenue. Partner cross-functionally, define KPIs, manage vendors, and scale AI-augmented workflows while ensuring quality and measurable business outcomes.

Build and shape the frontend for a white-label Trust Accounting product: implement financial workflows (ledgers, reconciliation, reporting), design scalable React components and architecture, ensure performance, accessibility, and cross-browser support, maintain component libraries and tests, and collaborate with Product, Design, Backend, Finance, and Legal.

Lead greenfield development of a trust accounting white-label: architect and deliver a secure, auditable React frontend and Node.js backend, integrate with internal systems, establish frontend CI/CD, and champion engineering practices for reliability, compliance, and high-quality delivery in a distributed SaaS team.

Manage operational success and relationships for 200+ partners: onboard, activate, engage, track performance, coordinate partner communications, resolve issues cross-functionally, and improve processes to drive partner outcomes.

Manage post-sale commercial relationships for a global SaaS customer base, driving net revenue retention through add-on adoption and upsells. Execute high-volume outbound outreach, manage pipeline and forecasting in Salesforce, lead discovery calls and demos, structure deals and renewals, and collaborate cross-functionally to inform product and GTM strategy.

Manage and grow revenue from existing Hostaway customers by selling add-ons (e.g., Dynamic Pricing, Smart Locks, QuickBooks Online). Conduct high-volume outbound outreach, run demos, qualify opportunities, handle objections, negotiate and close deals. Maintain accurate Salesforce pipeline, meet monthly/quarterly quotas, and partner with Customer Success to identify expansion opportunities.

Lead design and delivery of a greenfield trust accounting backend: build secure, scalable, auditable financial services, enforce quality and observability, collaborate with product/finance/legal, and mentor engineers.

Own and evolve customer-facing frontend interfaces and architecture. Build scalable UI components and design-system libraries, ensure performant, accessible responsive experiences, integrate with backend services (REST, webhooks, WebSockets), debug production issues, monitor reliability, write tests, lead technical initiatives, mentor and perform code reviews.

Provide L1 technical support for a B2B SaaS vacation rental platform via phone, chat, and email. Diagnose issues, troubleshoot integrations and configurations, document tickets, escalate complex bugs to Product/QA, contribute knowledge-base articles, assist with demos and customer training, and support Spanish- and English-speaking customers (French a plus).

Lead and scale a remote North America sales team of Account Executives for a SaaS vacation-rental platform. Drive revenue, set and monitor KPIs, coach reps, refine sales strategy, manage pipeline and forecasts, collaborate cross-functionally, optimize processes, and act as market expert for NAM.

Enable and support partner-built API integrations across onboarding, certification, go-live, and ongoing support. Provide technical guidance on APIs, webhooks, data flows, troubleshoot authentication/webhook/sync/rate-limit issues, monitor integration health, validate certifications, communicate API changes, and improve support processes while collaborating cross-functionally with Product and Engineering.

Own the full outbound-focused B2B SaaS sales cycle for North America: build strategic account plans, manage relationships with decision-makers, exceed revenue targets, pursue upsell/cross-sell, keep accurate CRM records, and collaborate with marketing, product, and customer success to support regional expansion.

Own the AI platform roadmap and build reusable capabilities (prompting, RAG, tool calling, agents, evaluation, observability). Run discovery, prioritize AI investments, partner with Product, Engineering, Design and Data, guide other PMs, define success metrics, and ensure scalable, reliable AI-powered features that deliver customer and business value.

Own and qualify inbound UK leads, conduct discovery calls, communicate product value, schedule qualified meetings, maintain CRM records, collaborate with sales and marketing, and meet monthly/quarterly pipeline targets.