Jobs at Hospital for Special Surgery

Designs and runs employee engagement programs to build connection and belonging across clinical, operational, and administrative teams. Leads listening sessions, leadership rounds, town halls, and roadshows; develops recognition and incentive programs; creates multimedia engagement content; plans flagship events; and tracks engagement metrics to inform and improve organizational initiatives.

Lead strategy, governance, design, and operations for clinical registries. Oversee data quality, systems integration (Epic, REDCap), staff management, and support research, quality reporting, and external collaborations.

Lead incident command and disaster recovery activities for major IT incidents and declared disasters. Serve on rotational active/backup responder duty, coordinate cross‑functional technical recovery, maintain and test DR playbooks, drive post‑incident RCA and remediation, engage executives and vendors, and ensure DR governance, readiness, and regulatory alignment across application tiers.

Lead enterprise infrastructure architecture and operations across on-premises and cloud. Drive vulnerability remediation, automation, incident response, mentorship, standards governance, capacity and performance optimization, and cross-functional solution design to ensure secure, reliable, and supportable services.

Perform accounts receivable and managed-care related tasks including payer follow-up, physician enrollment coordination, contract and payment issue resolution, tracking and documentation of payor issues, PHO phone line oversight, and support for PHO meetings. Use billing systems, coding knowledge, and reporting to identify denials and resolve payment issues while maintaining attendance and adaptability.

Provide pre- and post-operative nursing care for pediatric and adult patients, monitor recovery and anesthesia effects, recognize/respond to clinical changes, collaborate with interdisciplinary teams, and participate in performance improvement to ensure patient safety and high-quality care.

Manage operational support for Employee Resource Groups and culture initiatives. Track participation and program metrics, support educational content, coordinate supplier/vendor access, handle event logistics and internal communications, and advise stakeholders while driving continuous improvement through data and best-practice scanning.

Provide comprehensive pre- and post-operative nursing care to pediatric and adult patients, monitor sedation recovery and vital signs, recognize and respond to changes in condition, communicate with surgeons and anesthesiologists, collaborate with interdisciplinary teams, and participate in performance improvement to ensure patient safety and quality care.

Lead Development's finance, compliance, operations, and donor recognition administration. Manage budgets, reconciliations, SOPs, vendor/contracts, Monday.com workflows, team leadership, KPI tracking, and cross-functional coordination with Finance, Legal, IT, and Data & Systems.

Provide comprehensive pre- and post-operative nursing care for adult patients, monitor and respond to changes in condition, operate complex life‑support equipment, collaborate with interdisciplinary teams, advocate for patients, and participate in quality improvement to ensure safety and high standards of care.

Provide front-office and administrative support in a healthcare setting, performing medical secretarial duties, customer service, scheduling, documentation and communication. Maintain organization, multi-task in a fast-paced environment, and support clinical teams. Use or learn Epic, medical terminology, and knowledge of healthcare/insurance to manage patient and office processes.

Manage insurance payor issues and physician enrollment, assist with managed care contracts and analytics, resolve payer denials, maintain tracking logs, coordinate PHO meetings and phone line, use billing/registration systems (Epic preferred), apply CPT/ICD-10/HCPCS knowledge, and support billing documentation and compliance.

The Research Program Assistant will manage data collection, assist with patient outreach, enter data into electronic databases, and facilitate communication between patients and surgeons.

Perform credentialing tasks including EPIC approvals and verifying provider DEA via Cactus. Maintain databases, use Excel/PowerPoint, communicate with stakeholders, manage multiple deadlines, and work hybrid (2-3 days remote).

Lead end-to-end operational improvement and strategic planning initiatives across clinical and operational functions. Design analyses, staffing optimization models, and performance metrics. Present recommendations to senior stakeholders, facilitate decision-making, and manage implementation and sustainment. Supervise and mentor junior team members and develop executive presentations, roadmaps, and governance materials.

Support the design, build, testing, implementation, and maintenance of Epic Cadence scheduling and related modules. Assist with configuration, troubleshooting, documentation, and upgrades. Collaborate with operational teams, participate in testing and on‑call rotation, and obtain Epic certifications while developing healthcare IT and patient access workflow knowledge.

Lead design, optimization, troubleshooting, and implementation of enterprise on-premises and cloud infrastructure (AWS/Azure). Provide subject-matter expertise for Citrix, VMware, Windows/AD, networking, storage, monitoring, and automation (PowerShell/Python). Participate in architecture planning, documentation, on-call rotation, migrations, capacity planning, and cross-functional projects.

Lead regional marketing campaigns and creative production across channels (OOH, digital, email, social). Manage agencies, production timelines, budgets, and approvals. Oversee brand governance, regional collateral, event and sponsorship support, UTM tracking collaboration, and mentor a marketing coordinator.

Provide general and sport-specific exercise training and fitness testing for clients with varied ages, medical and orthopedic conditions. Work collaboratively in an outpatient clinical setting, perform metabolic testing and gait/movement analysis, participate in community outreach and professional education activities across HSS campus locations.

The Physician Assistant will assess and manage patients in an orthopedic practice setting, uphold customer service standards, and collaborate with healthcare teams.