Jobs at Homecare Homebase

Troubleshoot software issues and assist clients through phone, email, and live chat. Responsibilities include answering software navigation questions, resolving issues, researching and documenting trends, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, creativity, teamwork, and a commitment to customer success.

Troubleshoot software issues for home health and hospice clients through phone, email, and live chat. Assist with software navigation, answer questions, resolve issues, research and document trending problems, and coordinate with internal teams. The role requires strong communication, empathy, problem-solving, quick learning, and teamwork while supporting customers’ daily use of Homecare Homebase software.

The ServiceNow Platform Architect leads platform architecture, governance, technical standards, and alignment with business strategy. Responsibilities include documenting architecture, assessing impacts of new requirements, guiding the platform support team, consolidating solution needs, implementing ServiceNow capabilities, and supporting integrations and modern platform features. The role requires advanced ServiceNow administration and development expertise, database and data modeling experience, requirements gathering, and implementation experience across ITSM, SPM, ITOM, and CSM.

Administer and govern ServiceNow environments across development, testing, and production. Maintain platform availability, security, performance, upgrades, integrations, workflows, ITSM modules, CMDB, and access controls. Configure Now Assist and AI governance capabilities while validating outputs for compliance and quality. Support releases, audits, incident investigations, documentation, stakeholder requirements, and continuous platform improvement in a regulated healthcare environment.

Develops, configures, tests, upgrades, and maintains reusable ServiceNow solutions supporting ITSM, CSM, ITOM, integrations, and business initiatives. Partners with architects, administrators, platform owners, and stakeholders to deliver secure, scalable capabilities. Responsibilities include scripting, workflow automation, application integrations, CMDB and Discovery solutions, ATF testing, roadmap alignment, and AI-assisted development. The role also contributes to Agile delivery, platform governance, upgrades, and continuous learning across the ServiceNow ecosystem.

Manage end-to-end subscription and services billing in Zuora, validate contract-to-invoice accuracy, execute bill runs and billing adjustments, reconcile Zuora to Oracle Fusion, support month-end close and audits, troubleshoot billing issues, and lead process improvements and coaching for billing team.

Provides customer support for Homecare Homebase software through phone, email, and live chat. Responsibilities include answering questions, guiding users through software navigation, troubleshooting and resolving issues, researching recurring problems, documenting findings, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, creativity, teamwork, and a commitment to customer service. A bachelor’s degree or equivalent combination of college education and significant work experience is required.

Manage AI-enabled EHR and platform product capabilities through discovery, delivery, launch, measurement, and iteration. Conduct user and market research, define requirements and roadmaps, lead cross-functional teams, balance technical/regulatory tradeoffs, and track product performance to drive improvements in a regulated healthcare environment.

Own mid-market sales in assigned territory: build pipeline, qualify and close new business, manage complex sales cycles, coordinate demos and RFPs, produce forecasts, maintain executive client relationships, document activity in Salesforce, and participate in site visits and trade shows. Overnight travel required.

Own mid-market sales within an assigned territory: build pipeline, qualify and close new business, coordinate demos and RFPs, manage forecasts and Salesforce documentation, maintain executive-level client relationships, and represent the company at site visits and trade shows.

Design, develop, configure, test, and maintain modular ServiceNow solutions across ITSM, CSM, and ITOM. Partner with platform owners and stakeholders to implement upgrades, integrations, automated workflows, and AI-enabled features while ensuring scalability, security, and adherence to ITIL/CSDM standards.

Lead product strategy and roadmap for Revenue Cycle Management and Personal Care platforms. Drive API-first modernization, payer and clearinghouse integrations, EVV and authorization workflows, automation and AI-enabled features, and measurable revenue cycle outcomes. Manage and grow a team of product managers and align cross-functional stakeholders to deliver scalable, compliant, interoperable platform capabilities.

Lead ASC 606 revenue recognition and technical accounting for a SaaS business, manage Zuora-to-GL alignment, own month-end revenue close and audit-ready workpapers, advise Legal/Sales on contract accounting, and drive automation and OTC team building.

Responsible for accurate billing and collections for home health and hospice clients: process Medicare/Medicaid/commercial claims, post payments, resolve denials and appeals, produce financial reports, follow up on overdue accounts, and maintain patient confidentiality.

Lead month‑end and year‑end close, oversee revenue/expense booking, reconciliations, capital expenditure tracking, internal controls and SOX readiness. Prepare financial statements, support audits and compliance, mentor accounting staff, partner with FP&A and cross‑functional teams, and drive ERP/system improvements and process scalability.