Teams at Homecare Homebase

Provides phone, email, and live chat support to clients using Homecare Homebase software. Responsibilities include answering questions, guiding software navigation, troubleshooting issues, researching and documenting recurring problems, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, collaboration, and customer service skills, along with a bachelor’s degree or equivalent education and significant work experience.

Owns HubSpot administration for lead generation, lifecycle management, automation, Salesforce integration, data quality, campaign support, reporting, attribution, and user enablement. Builds and tests workflows, routing, scoring, dashboards, forms, and integrations while troubleshooting synchronization issues and improving operational efficiency. Partners with Marketing, Sales, RevOps, and website teams to ensure accurate handoffs, reliable data, compliant automation, and trusted funnel and revenue reporting.

Oversee accounting operations, month-end and year-end close, reconciliations, financial reporting, internal controls, compliance, and audit support. Lead accounting staff, maintain US GAAP compliance, manage capital expenditure reporting, improve financial systems and processes, and collaborate with FP&A and operational teams. Support the VP of Finance with analyses, board materials, and special projects.