Teams at Homecare Homebase

Troubleshoot software issues and assist clients through phone, email, and live chat. Responsibilities include answering software navigation questions, resolving issues, researching and documenting trends, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, creativity, teamwork, and a commitment to customer success.

Troubleshoot software issues for home health and hospice clients through phone, email, and live chat. Assist with software navigation, answer questions, resolve issues, research and document trending problems, and coordinate with internal teams. The role requires strong communication, empathy, problem-solving, quick learning, and teamwork while supporting customers’ daily use of Homecare Homebase software.

The ServiceNow Platform Architect leads platform architecture, governance, technical standards, and alignment with business strategy. Responsibilities include documenting architecture, assessing impacts of new requirements, guiding the platform support team, consolidating solution needs, implementing ServiceNow capabilities, and supporting integrations and modern platform features. The role requires advanced ServiceNow administration and development expertise, database and data modeling experience, requirements gathering, and implementation experience across ITSM, SPM, ITOM, and CSM.