Teams at Homecare Homebase

Troubleshoot software issues and support clients through phone, email, and live chat. Responsibilities include answering software navigation questions, resolving issues, researching and documenting trends, and coordinating with internal teams. The role requires strong communication, empathy, problem-solving, teamwork, and a bachelor's degree or equivalent combination of college education and significant work experience.

Manages client success for home health and hospice customers by conducting quarterly business reviews, monitoring KPIs, identifying improvement opportunities, and translating client goals into practical software solutions. The role supports analytics platform adoption, documents knowledge-base content, engages internal resources, and drives customer outcomes, efficiency, and return on investment through strong communication, analysis, and problem-solving.

Leads the EHR and clinical product workstream, including investment cases, capital allocation, roadmap commitments, staffing, regulatory alignment, and clinical workflow improvements. Oversees product managers and owners while guiding documentation, assessments, care plans, visit documentation, medication management, orders, mobile/offline workflows, and interoperability. Partners with executives, finance, design, clinical regulatory teams, and clinical users to deliver compliant, effective healthcare software.