Jobs at Holt Renfrew

Develop and maintain long-term client relationships to drive sales and loyalty. Meet and exceed sales targets, acquire and retain clients, promote merchandise, support visual merchandising and floor tasks, attend training, use digital channels (Holt Renfrew 360 and social media) for outreach, resolve customer issues, and comply with health, safety, privacy, and cybersecurity policies.

Provide administrative and client-facing support to the Personal Shopper: schedule appointments, manage correspondence and client profiles, prepare merchandise and coordinate alterations/transfers, maintain suite and floor merchandising standards, support loss prevention, and ensure compliance with health, safety, privacy, and cybersecurity policies.

Provide administrative and client support to the Personal Shopper: manage appointments and correspondence, maintain client profiles, prepare merchandise, coordinate alterations/transfers, uphold merchandising and store readiness standards, assist with loss prevention, and ensure compliance with privacy and health & safety policies.

Oversee the Audit & Control office and cash-office functions including banking, sales audits, AP, petty cash, reconciliations, cash shortages investigations, POS procedures training, employee purchase controls, reports, and compliance with policies and security.

Protect store assets and ensure safety by performing store opens/closes, CCTV monitoring, inventory audits, investigations, apprehending shoplifters, testifying in proceedings, first aid response, and maintaining detailed reports and logs.

Develop and maintain long-term client relationships to drive brand sales and loyalty. Deliver exceptional customer service, meet/exceed personal and brand sales targets, execute merchandising and events, attend training, and perform client outreach and after-sales follow-up. Resolve service issues and support store sales operations.

Develop and maintain long-term client relationships to drive sales and loyalty. Meet and exceed sales targets, support merchandising and floor tasks, attend product training, use technology and social media for client outreach, resolve customer issues, and comply with health, privacy, and cybersecurity policies.

Provide exceptional customer service to drive sales and loyalty. Meet and exceed sales targets, build and maintain a personal client base, use social media and technology to engage clients, perform merchandising and sales support tasks, and comply with health, safety, privacy, and cybersecurity policies.

Provide administrative support to a personal shopping advisor: schedule appointments, manage correspondence and client communications, maintain client records, prepare merchandise for appointments, coordinate alterations and transfers, assist with merchandising and store readiness, support asset protection, attend product training, and follow health and safety policies.

Support the Sales Manager by supervising the selling floor, coaching and training associates, resolving customer issues, driving sales and service standards, assisting recruitment, merchandising, and contributing to store financial objectives while maintaining luxury presentation and compliance.

The Sales Associate develops customer relationships to enhance sales, provides excellent service, exceeds sales targets, and maintains client loyalty through effective communication and merchandising tasks.

The Assistant, Personal Shopping supports the Personal Shopper by managing appointments, client correspondence, data tracking, and maintaining shopping suites. Responsibilities include scheduling, merchandise coordination, and compliance with policies.

The Coordinator, Administrative provides support to the Group Sales Manager, including financial reporting, training organization, and preparation of meeting materials.

The Manager, Privacy oversees privacy compliance and guidance, conducts assessments, manages incidents, and ensures adherence to privacy laws while mentoring a Privacy Specialist.

The Associate in Stock Movement maintains an orderly stock room, executes requests for stock movement, and provides stock support to the sales floor, ensuring compliance with safety and privacy policies.

The Stock Movement Associate maintains an organized stock room, manages inventory requests, supports the sales floor, and processes returns and price changes while ensuring compliance with safety policies.

The Sales Consultant develops customer relationships, delivers exceptional service, and aims to exceed sales goals while working on commission.

The Personal Shopping Assistant provides administrative support to Personal Shoppers including scheduling, correspondence, client profile maintenance, and coordinating appointments while ensuring superior customer service.

The Web Analytics and Insights Manager will develop data-driven insights using Google Analytics to optimize e-commerce performance, enhance customer experiences, and support business growth objectives while collaborating with various teams to analyze user engagement and reporting.

The Sales Consultant builds long-term customer relationships to drive sales, analyzes customer preferences, provides product expertise, and performs sales support tasks.