Jobs at Holt Renfrew

Lead a Personal Shopping team to meet sales targets and deliver exceptional client service. Recruit, hire, coach and develop elite sellers, cultivate and retain clients, collaborate with cross-functional teams, manage payroll, inventory, operations and private shopping suites, and ensure compliance with privacy and cybersecurity policies.

Provide administrative and client support to the Personal Shopper: schedule appointments, manage correspondence and client profiles, prepare and coordinate merchandise and alterations, maintain suite and selling-floor merchandising and store readiness, support loss prevention, and ensure compliance with privacy, health, and safety policies.

Deliver exceptional customer service and exceed sales targets by building and retaining a personal client base. Support merchandising, floor recovery, price changes, and sales events. Communicate with clients across channels, resolve service issues, attend training, comply with policies, and use technology and social media to drive client acquisition and loyalty.

Unload and receive merchandise, operate forklifts and pallet jacks, verify counts and inspect damaged shipments, record discrepancies, pack and label shipments, ensure export/customs formalities, load trucks, return alterations and supplies to departments, maintain housekeeping and follow health and safety policies.

Provide exceptional customer service to drive sales and build long-term client relationships. Meet and exceed sales targets, perform merchandising and sales support tasks, use technology and clienteling to engage customers, attend product training, and ensure compliance with health, privacy, and security policies.

Develop and maintain loyal client relationships to drive sales and service. Meet and exceed sales targets, use Holt Renfrew 360 and social media to engage clients, perform visual merchandising and pricing changes, attend training, and proactively promote new arrivals. Support customer service issue resolution and comply with health, safety, privacy, and cybersecurity policies.

Provide exceptional customer service and drive sales through building and maintaining a loyal client base, proactive outreach, product knowledge, visual merchandising, and use of Holt Renfrew 360 and social media. Meet and exceed sales targets, attend training, follow health, safety, privacy and cybersecurity policies, and perform store tasks to support sales.

Provide exceptional customer service in a luxury retail environment to drive sales and customer loyalty. Build and maintain a personal client base through proactive outreach, social media, and use of Holt Renfrew 360. Meet and exceed sales targets, participate in training, support visual merchandising and price changes, resolve customer service issues, and stay current on product knowledge and fashion trends.

Provide outstanding customer service and drive sales through building and maintaining a loyal client base, attending trainings, merchandising, using Holt Renfrew 360 and social media to engage clients, and meeting/exceeding sales targets. Handle customer concerns, follow health, safety, privacy and cybersecurity policies, and perform store tasks that support sales and visual presentation.

Provide switchboard, cash office and administrative support including call handling, routing, phone directory maintenance, POS repair oversight, banking reconciliations, invoice coding, petty cash, chargeback investigations, customer-owned goods tracking, departmental audits, compliance follow-up, and enforcement of privacy and cybersecurity policies.

Support the Sales Director by supervising the sales floor, mentoring and training advisors, resolving customer issues, driving luxury service and sales standards, assisting with recruiting, merchandising, performance evaluations, and ensuring operational, safety, privacy, and cybersecurity compliance.

Drive sales by building and retaining personal client relationships, exceeding sales targets, and promoting merchandise. Provide exceptional customer service, perform visual merchandising and floor tasks, attend product training, proactively communicate with clients, and comply with company policies and safety/privacy requirements.

Lead cross-functional delivery of strategic initiatives and capital investments from ideation through post-project tracking. Create project plans, charters, schedules, and reports; drive accountability, manage budgets, risks and stakeholder communications; provide onsite implementation leadership, training coordination, and process improvement to ensure operational integration with retail store processes.

Provide exceptional, commission-driven luxury retail service by building and retaining client relationships, meeting/exceeding sales targets, promoting products via multiple channels, supporting merchandising and store operations, attending training, and resolving customer issues.

Deliver exceptional customer service and drive sales by building and retaining a personal client base. Exceed sales targets, promote merchandise (including via social media), perform floor and merchandising tasks, attend product training, resolve customer issues, and comply with company policies. Compensation includes hourly base pay plus commission.

Provide switchboard and general office support within the Cash Office, handle accounts payable and daily balancing, route inbound customer calls, maintain phone directory, oversee POS repairs, perform banking reconciliation, invoice coding, petty cash management, track Customer's Own Goods, audit departmental compliance, and maintain office organization.

Develop and maintain long-term client relationships to drive sales across the store. Provide product and styling expertise, meet high sales targets (aspire to $1M/year), perform merchandising and sales support tasks, comply with health, safety and privacy policies, and work flexible schedules including nights, weekends and holidays.

Supervise in-store logistics: manage team workflow and scheduling, ensure timely product delivery to the selling floor, coordinate transfers and special orders, manage supplies and controlled storage, and enforce Health & Safety policies to meet customer promise dates and department objectives.

Support FP&A for Corporate SG&A including multi-year budgeting, monthly/quarterly forecasting, variance analysis, ad-hoc financial analysis, capital evaluation, month/year-end close support, and management reporting improvements while partnering with senior stakeholders.

Provide exceptional customer service in a luxury menswear environment; exceed sales and service goals; build and retain a personal client base through proactive outreach and multi-channel communication; attend product and vendor training; perform visual merchandising, floor recovery, and sales support tasks; resolve customer issues with management support; comply with health, safety, privacy, and cyber security policies.