Jobs at Holt Renfrew

Provides comprehensive administrative support to senior leadership, including calendar and travel management, correspondence, expense reconciliation, meeting coordination, filing, and follow-up. The role requires advanced Microsoft Office proficiency, strong organization, discretion with confidential information, and the ability to manage shifting priorities in a high-volume environment while delivering professional, customer-focused support.

Coordinates marketing programs, merchant and store events, sponsorships, partnerships, media outreach, editorial and photography shoots, guest lists, budgets, schedules, and event reporting. Supports store experiences and community outreach to drive traffic and strengthen Holt Renfrew’s fashion positioning. The role also manages media relationships, event administration, and compliance with privacy, health and safety, and cybersecurity policies.

Personalizes bottles, boxes, and specialty items through illustration, painting, and engraving. Consults with clients, advises on project outcomes, prepares vector files for engraving equipment, completes work to high technical standards, coordinates with sales associates, meets deadlines, monitors supplies and equipment needs, and maintains a clean, safe workspace.

Provides administrative and analytical support to sales leadership and assigned teams. Responsibilities include preparing reports and presentations, tracking action items, coordinating vendor product knowledge sessions, maintaining schedules, supporting meetings, assisting with client and repair issues, and ensuring compliance with privacy and cybersecurity policies.

Provides switchboard, office administration, accounts payable, cash-office balancing, banking reconciliation, invoice coding, petty cash management, chargeback investigations, and audit support. Maintains financial and inventory-related tracking, coordinates POS and technical-system repairs, manages parcel and bag checks, and ensures compliance with company procedures, privacy policies, and cybersecurity measures.

Provides corporate and commercial legal counsel across contracts, governance, regulatory compliance, privacy, risk management, real estate, marketing, employment, and litigation. Drafts and negotiates agreements, advises cross-functional teams, supports corporate governance and investigations, manages external counsel, leads legal projects, and mentors junior associates.

Owns ecommerce analytics and measurement strategy for holtrenfrew.com, using customer, website, product, search, and financial data to identify growth opportunities. Leads KPI governance, funnel analysis, dashboarding, data quality, conversion-rate optimization, experimentation, SEO, product discovery, and AI-powered search initiatives. Partners cross-functionally to translate complex analysis into actionable recommendations for senior leadership and improve traffic, conversion, revenue, and customer experience.

Leads the planning, execution, and evaluation of pop-ups and enhanced visual experiences. Manages timelines, budgets, vendors, cross-functional stakeholders, risks, governance, performance metrics, and post-program improvements. Provides team leadership, coaching, resource prioritization, and operational guidance while ensuring activations meet brand, customer experience, and commercial objectives.

Supports eCommerce and omnichannel finance through monthly close, budgeting, forecasting, financial modeling, reporting, variance analysis, KPI monitoring, ROI assessments, and operational performance analysis. Partners with Digital, Operations, and Finance leaders to connect business drivers with financial outcomes, identify risks and opportunities, improve processes, and provide decision-support insights.

Supports capital planning, budgeting, forecasting, investment evaluation, financial modeling, and post-investment performance analysis. The role prepares business cases, reporting, KPIs, expense forecasts, month-end analysis, and financial commentary while partnering with executives and cross-functional stakeholders. It also supports process improvements, management reporting, and financial performance initiatives.