Jobs at Holt Renfrew

Develops loyal customer relationships, exceeds individual and brand sales targets, provides expert beauty product knowledge, supports merchandising and price changes, executes brand events, follows up with clients, resolves service issues, and collaborates with store management. The role requires flexible scheduling, bilingual French and English communication, and at least two years of commission-based sales experience.

Leads the planning, execution, and evaluation of pop-ups and enhanced visual experiences. Manages timelines, budgets, vendors, cross-functional stakeholders, risks, governance, performance metrics, and post-program improvements. Provides team leadership, coaching, resource prioritization, and operational guidance while ensuring activations meet brand, customer experience, and commercial objectives.

Develops customer relationships, delivers exceptional service, achieves sales targets, builds a loyal client base, and promotes luxury jewellery and watches. Responsibilities include client outreach, product and fashion knowledge, visual merchandising, floor recovery, price changes, customer issue resolution, and compliance with health, safety, privacy, and cybersecurity policies. The role requires commission-based luxury retail sales experience, strong clienteling skills, flexible availability, and consistent quota achievement.

Build and maintain long-term customer relationships, achieve sales and service targets, grow a personal client base, and provide luxury fashion expertise. Responsibilities include client outreach, product education, visual merchandising, floor recovery, price changes, customer issue resolution, and compliance with safety, privacy, and cybersecurity policies. The role requires flexible availability, strong fashion and product knowledge, social media proficiency, and a proven record of commission-based luxury sales performance.

Provides administrative and analytical support to sales leadership, including report preparation, action-item tracking, scheduling, vendor product knowledge sessions, meeting materials, repair and client issue assistance, and departmental support. Ensures compliance with privacy policies, regulations, and cybersecurity measures while contributing to financial and departmental objectives.

Build long-term customer relationships, achieve commission-based sales targets, grow a personal client base, provide exceptional service, and support in-store merchandising and sales operations. The role requires luxury fashion knowledge, client outreach through multiple channels, product expertise, flexible scheduling, and collaboration with management to resolve customer issues and meet department objectives.

Maintains an organized retail stockroom, moves fixtures and merchandise to the selling floor, processes price changes, markdowns, returns, consolidations, and client transfers, and delivers items to shipping and alterations. Supports stock recovery while following health, safety, privacy, regulatory, and cybersecurity requirements.

Maintain organized stock rooms, move fixtures, receive and replenish merchandise, process price changes/markdowns/returns, support selling floor stock recovery, handle deliveries and client transfers, and follow health, safety, privacy, and cybersecurity policies to meet department goals and customer expectations.

Provides luxury fashion sales and exceptional customer service while building long-term client relationships and achieving commission-based sales targets. Responsibilities include personal client outreach, product recommendations, visual merchandising, price changes, customer issue resolution, product training, and compliance with company policies. The role requires strong fashion knowledge, social media and technology skills, flexible availability, and a proactive approach to acquiring and retaining customers.

Provides administrative, analytical, scheduling, reporting, presentation, and client-issue support to sales management and department teams. Coordinates product knowledge sessions with vendor partners, maintains employee schedules and vacation records, tracks management action items, prepares meeting materials, and supports compliance with privacy and cybersecurity policies. Requires at least five years of progressive administrative experience, including direct leadership support, advanced Microsoft Office skills, and fluency in English and French.

Manages the internal audit plan, including financial and operational audits, reviews, and special projects. Evaluates internal controls, identifies risks, recommends operational improvements, and oversees audit reporting and remediation plans. Partners with business leaders, manages third-party audit resources, ensures privacy and cybersecurity compliance, and leads employee development and performance. The role requires strong analytical, communication, influencing, planning, and leadership skills, along with professional accounting or auditing experience.

Unload and receive merchandise, operate forklifts and pallet jacks, verify counts and inspect damaged shipments, record discrepancies, pack and label shipments, ensure export/customs formalities, load trucks, return alterations and supplies to departments, maintain housekeeping and follow health and safety policies.

Supports eCommerce and omnichannel finance through monthly close, budgeting, forecasting, financial modeling, reporting, variance analysis, KPI monitoring, ROI assessments, and operational performance analysis. Partners with Digital, Operations, and Finance leaders to connect business drivers with financial outcomes, identify risks and opportunities, improve processes, and provide decision-support insights.

Supports capital planning, budgeting, forecasting, investment evaluation, financial modeling, and post-investment performance analysis. The role prepares business cases, reporting, KPIs, expense forecasts, month-end analysis, and financial commentary while partnering with executives and cross-functional stakeholders. It also supports process improvements, management reporting, and financial performance initiatives.

Build and maintain luxury customer relationships, achieve commission-based sales targets, grow a personal client base, provide exceptional service, promote merchandise through digital and in-person channels, support visual merchandising and floor recovery, attend product training, resolve customer issues, and comply with company policies.

Supports the design, development, delivery, measurement, and maintenance of learning solutions across onboarding, capability development, change initiatives, technology adoption, and performance improvement. Partners with learning professionals, business leaders, HR teams, vendors, and subject matter experts. Develops eLearning content, evaluates training effectiveness, maintains quality standards, manages multiple projects, and reports on learning metrics.

Supervises in-store logistics, merchandise flow, storage, transfers, special orders, staffing, task assignments, supplies, and product delivery to the sales floor. Provides employee coaching, reinforces departmental standards, monitors workflow and receipt trends, supports customer promise dates, and ensures compliance with privacy, cybersecurity, health, and safety requirements.

Build and maintain luxury customer relationships, achieve personal and brand sales targets, grow a loyal client base, provide expert product knowledge, support visual merchandising and events, communicate with clients, resolve service issues, and collaborate with store management and vendors. The role requires flexible scheduling, bilingual French and English communication, and at least two years of commission-based sales experience.

Provides switchboard, office administration, accounts payable, cash-office balancing, banking reconciliation, invoice coding, petty cash management, chargeback investigations, and audit support. Maintains financial and inventory-related tracking, coordinates POS and technical-system repairs, manages parcel and bag checks, and ensures compliance with company procedures, privacy policies, and cybersecurity measures.

Leads enterprise cybersecurity strategy, infrastructure, cloud services, technology operations, incident response, disaster recovery, resilience, technology risk, and third-party security. Oversees security operations, networks, cloud platforms, data centers, identity management, and end-user technologies while driving modernization and transformation. Advises executives and the Board on technology risks, leads critical incident response, develops technical teams, and partners with Legal, Privacy, Procurement, and external providers.