Jobs at Holt Renfrew

Provides first-line technical support and serves as the primary contact between users and IT Services. Responsibilities include triaging and resolving incidents, managing service requests, monitoring alerts, escalating issues, supporting vendors, maintaining documentation and knowledge bases, managing user accounts and passwords, performing operational maintenance, and assisting with hardware and software rollouts. The role supports retail, ecommerce, and enterprise IT environments through rotating shifts.

Develops long-term customer relationships, drives sales and loyalty, achieves commission-based sales targets, builds a personal client base, provides exceptional service, performs visual merchandising and floor recovery, communicates with clients across multiple channels, resolves service issues, and maintains current fashion and product knowledge.

Develops loyal customer relationships to drive beauty product sales, service, and brand loyalty. Delivers exceptional customer experiences, exceeds sales targets, provides expert product knowledge, supports visual merchandising and price changes, executes brand events, follows up with clients, resolves service issues, and collaborates with store management, buyers, and vendors.

Develops long-term customer relationships, drives commission-based sales, exceeds sales and service targets, builds a personal client base, and provides exceptional luxury retail service. Responsibilities include client outreach, product and fashion expertise, visual merchandising, floor recovery, price changes, customer issue resolution, training participation, and compliance with health, safety, privacy, and cybersecurity policies.

Develops long-term luxury retail customer relationships, provides styling and product expertise, cultivates new clients, exceeds commission-based sales targets, and supports floor recovery, visual merchandising, pricing, compliance, and store operations. Requires a flexible schedule including nights, weekends, and holidays, along with strong collaboration, self-motivation, multitasking, and customer engagement skills.

Leads divisional merchandise planning, forecasting, inventory management, open-to-buy, markdown, and event analysis to maximize sales, profit, and inventory productivity. Partners with buying, merchandising, stores, supply chain, finance, and marketing teams; presents forecasts and recommendations; develops planning processes, systems, and reporting; and leads Planners, Assistant Planners, and Allocation Analysts. This is an 18-month contract position.

Provide exceptional customer service and build lasting client relationships to drive luxury beauty sales. Exceed personal and brand targets, share product knowledge, support merchandising and events, attend trainings, and perform customer follow-up and service issue resolution.

Provides administrative and operational support to a Personal Shopper by managing appointments, correspondence, client profiles, merchandise preparation, alterations, transfers, and product holds. Maintains merchandising and store-readiness standards, supports customer service, coordinates suite housekeeping, assists with loss prevention, and ensures compliance with privacy, cybersecurity, and health and safety policies.

Protect store assets and ensure a safe environment by conducting audits, routine inspections, surveillance monitoring, investigations, apprehensions, and incident response. Maintain accurate investigation reports, field notes, and compliance with privacy, health, and safety policies. Support store teams on inventory control and loss-prevention initiatives; provide first aid and testify in legal proceedings when required.

Develops long-term customer relationships, delivers exceptional beauty product sales and service, achieves personal and brand targets, builds a loyal clientele, supports merchandising and events, shares product expertise, follows up with customers, and resolves service issues. The role requires flexible scheduling, bilingual French and English communication, and collaboration with store management, vendors, and sales teams.

Develop and maintain loyal client relationships to drive brand sales, meet/exceed sales targets, deliver exceptional customer service, execute merchandising and events, communicate with clients, and attend product education. Ensure compliance with health, privacy, and cybersecurity policies.

Lead a Personal Shopping team to meet sales targets and deliver exceptional client service. Recruit, hire, coach and develop elite sellers, cultivate and retain clients, collaborate with cross-functional teams, manage payroll, inventory, operations and private shopping suites, and ensure compliance with privacy and cybersecurity policies.

Lead and manage store logistics and stock movement teams to ensure accurate receiving, shipping, transfers, replenishment, and inventory control. Maintain stockroom standards, coordinate returns/markdowns/deliveries, manage shipping/receiving operations and budgets, enforce loss prevention and safety, and support merchandising and alterations as needed.

Develops lasting customer relationships to increase sales, service, and loyalty in a luxury retail environment. Responsibilities include meeting sales targets, building a personal client base, conducting client outreach, providing product recommendations, attending training, performing visual merchandising and floor recovery, handling customer issues, and following health, safety, privacy, and cybersecurity policies. The role requires fashion knowledge, strong sales performance, technology skills, flexibility, and a collaborative approach.

The Sales Associate builds long-term customer relationships, delivers exceptional service, achieves commission-based sales targets, and develops a personal client base. Responsibilities include client outreach, product recommendations, customer issue resolution, floor recovery, visual merchandising, price changes, and sales support. The role requires strong luxury fashion and product knowledge, social media proficiency, proactive clienteling, quota achievement, teamwork, and flexible availability including evenings, weekends, and holidays.

Provides luxury men’s footwear sales and exceptional customer service while building and maintaining a personal client base. Responsibilities include meeting sales targets, client outreach, product education, visual merchandising, floor recovery, price changes, resolving service issues, and promoting merchandise through social media and digital channels. Requires strong fashion and product knowledge, consistent quota achievement, collaboration, and flexible availability.

Sells luxury fashion across the store, provides personalized styling and wardrobe advice, develops long-term customer relationships, cultivates new clientele, and exceeds sales targets. The role also includes product expertise, visual merchandising, floor recovery, price changes, and sales support. Candidates should have commission-sales experience, preferably in luxury retail, and be available for flexible evening, weekend, and holiday schedules.

Develops long-term customer relationships, delivers exceptional luxury service, achieves sales targets, builds a personal client base, and drives loyalty through personalized outreach. Responsibilities include product education, client follow-up, visual merchandising, floor recovery, price changes, resolving service issues, and promoting merchandise through social media and digital channels. Requires strong fashion and product knowledge, consistent quota achievement, teamwork, and flexible availability.

Develops long-term customer relationships, achieves personal and assigned-brand sales targets, builds a loyal client base, provides expert product knowledge, supports visual merchandising and floor recovery, executes brand events, communicates with clients, and resolves service issues. Requires flexible scheduling, bilingual French and English communication, and collaboration with store teams, buyers, vendors, and managers in a luxury retail environment.

Provides administrative, scheduling, reporting, presentation, and analytical support to sales management and department teams. Tracks and prioritizes action items, coordinates product knowledge sessions with vendor partners, maintains employee schedules and vacation entries in Workbrain, supports meetings, and assists with repair and client issues. Ensures compliance with privacy, regulatory, and cybersecurity requirements.