Teams at Hisense USA

Coordinates outbound logistics, including WMS order release and monitoring, shipping records, returns, carrier invoices, load planning, carrier tendering, pickup scheduling, customer delivery tracking, and customer portal submissions. Reviews shipping exceptions, validates expenses, manages accruals, and investigates customer penalty claims. Requires supply chain experience, SAP and advanced Excel proficiency, reporting abilities, and strong organizational skills.

Investigates and resolves logistics chargebacks and deductions from retail partners, analyzes root causes, prepares disputes, tracks compliance trends, and supports preventive process improvements. Collaborates with Finance, Logistics, GTM teams, and overseas partners to improve shipping compliance. Monitors SAP activity, documents procedures, supports training, and summarizes chargeback data for strategic planning.

Develop and execute test plans for TV software, validating functionality, performance, and stability. Manage defects, analyze requirements, maintain testing environments, and collaborate with developers on issue resolution. Conduct user experience testing and trials, provide customer technical support, gather and escalate feedback, and create troubleshooting documentation, FAQs, and user guides.