Jobs at Hinge Health

Lead full‑stack development and technical direction for the member referral platform. Scale incentive, referral, and personalization systems; integrate ML outputs; design and analyze A/B experiments; collaborate with product and data science; and improve code quality, observability, and architecture to drive referral conversion and business outcomes.

Lead and grow a team of Product Managers responsible for Hinge Health’s new care programs, including onboarding, retention, growth, and outcomes. Define the next-generation member experience across digital healthcare, scaling platforms for new conditions and care models. Drive AI and personalization initiatives, collaborate with Clinical, Design, Data Science, and Engineering, and oversee product vision, roadmaps, experimentation, and execution.

The Business Operations & Strategy Manager will drive cross-functional initiatives, manage projects, and utilize analytics to shape musculoskeletal care and influence strategic directions.

Leads reliability, scalability, security, and performance initiatives for a digital health platform. Designs cloud infrastructure, automation, CI/CD, observability, and Infrastructure as Code solutions; defines SLOs; leads incident response, disaster recovery, and capacity planning; mentors engineers; and partners cross-functionally on architecture, compliance, and operational excellence.

Recruit high-volume roles by partnering with hiring managers, conducting structured screens and interviews, building candidate pipelines, managing applicant tracking systems, and advancing qualified candidates efficiently. The role emphasizes proactive sourcing, accurate recruiting activity, clear communication, inclusive candidate experiences, and effective collaboration with Talent Acquisition partners in a fast-paced environment.

Own the end-to-end international inbound supply chain process, including vendor coordination, customs and duty workflows, commercial documentation, invoice validation, and receipt. The role drives process improvements, reporting, vendor performance, corrective actions, cost reduction, and cross-functional hardware initiatives. It requires managing inbound operations from vendor coordination through customs clearance and delivery while improving scalability, consistency, and visibility. Local travel to vendors may be required.

Design end-to-end member-facing digital health experiences across mobile and web, from discovery through launch and iteration. Simplify complex health and behavior-change workflows, create personalized experiences, use qualitative and quantitative insights, contribute to scalable design systems, and champion accessibility and inclusive design. Collaborate with product, engineering, data, research, clinical, and commercial partners to deliver high-quality products with measurable member impact.

Provides legal guidance on privacy, data protection, and AI governance for healthcare products and services. Develops policies, oversees privacy impact assessments, advises Product and R&D teams on privacy-by-design, negotiates privacy-related agreements, responds to inquiries and incidents, and collaborates with Security, Compliance, and cross-functional stakeholders. Requires expertise in U.S. and international privacy laws, including HIPAA, GDPR, and CCPA, along with familiarity with AI governance.

Commercial Counsel will support sales, commercial, and procurement teams by drafting and negotiating healthcare and technology contracts, managing contract reviews, identifying legal risks, and advising on healthcare, privacy, and regulatory matters. The role will improve contract templates and workflows, support a contract lifecycle management system, train business partners, and collaborate cross-functionally to advance company initiatives.

Own the production lifecycle of AI capabilities, including deployment, serving, release automation, monitoring, rollback, orchestration, and backend integration. Design reliable online and batch inference systems while partnering with ML, data, product, and engineering teams. Lead MLOps and distributed-systems initiatives, improve observability and operational resilience, support incident response, mentor engineers, and ensure secure, privacy-conscious handling of healthcare data.

Own product marketing for new verticals, including positioning, go-to-market strategy, launch planning, messaging, enablement, and adoption measurement. Partner with Health Services, Client Success, Product, and clinical teams to support health-plan approvals, prepare clients for new offerings, and improve launches using feedback and performance data. Create presentations, FAQs, objection-handling resources, communications, and live enablement while communicating progress, risks, and decisions to leadership.

Build and launch Hinge Health’s new GI digital care product from scratch. Lead technical direction across mobile, web, backend, AI, hardware integration, experimentation, reliability, and performance. Develop production software, establish engineering practices, mentor engineers, collaborate with Product, Design, Marketing, and clinicians, and iterate based on member feedback and measurable health outcomes.

Build and operate full-stack rewards and incentives features across mobile and backend systems using JavaScript, TypeScript, React Native, NestJS, and Node.js. Own projects from technical design through production, including APIs, data models, testing, observability, performance, experimentation, and maintenance. Collaborate with Product, Design, Data, Security, Privacy, and Compliance teams, contribute to architecture and code reviews, use AI-assisted development responsibly, and mentor teammates.

Build and launch Hinge Health’s new gastrointestinal digital care product from scratch. Develop and review production code across mobile and backend systems, lead complex projects, run experiments, improve reliability and performance, integrate AI technologies, and contribute to architecture and developer tooling. Collaborate with product, design, marketing, and analytics partners; mentor junior engineers; and drive features from conception through launch, measurement, and iteration in a regulated healthcare environment.

Build and lead internal developer platforms, cloud and service infrastructure, automation, reliability, observability, security, CI/CD, and AI/ML enablement. Own multi-quarter technical roadmaps, design highly available services, establish operational standards, lead cross-team initiatives, participate in incident response, improve developer productivity, and mentor engineers. The role requires hands-on production coding and collaboration across engineering, product, security, data, ML, and infrastructure teams.

Design, build, and maintain scalable backend systems and AI-powered clinical agents. Develop LangGraph.js workflows, integrate LangSmith observability and evaluation, and support LLM-based applications using AWS Bedrock. Contribute to knowledge graphs, RAG systems, distributed architectures, production operations, technical strategy, incident resolution, code reviews, mentoring, and cross-functional delivery within a healthcare-focused DevOps environment.

Leads R&D Enablement as a product, owning platform roadmaps across service enablement, mobile app enablement, quality, and SRE. Drives developer experience, AI adoption, CI/CD optimization, quality engineering, observability, knowledge management, and platform adoption. Establishes quarterly roadmaps, measures DORA and developer experience metrics, conducts user research, and partners with Engineering, Security, Infrastructure, Product, and Design teams to improve delivery speed, reliability, and satisfaction.

Build and maintain scalable full-stack Member Records products using TypeScript, React, and Node.js. Develop interfaces, backend services, APIs, and data models while improving reliability, security, observability, performance, and testing. Partner with Product, Design, Clinical, Quality, and engineering teams from technical discovery through production support. Participate in architecture reviews, incident response, technical debt reduction, and mentoring.

Own and scale Hinge Health’s support knowledge management program. Build information architecture, content standards, ownership models, review processes, health metrics, dashboards, and cross-functional workflows. Maintain and improve internal and external support content for specialists and AI systems, partnering with Support Operations, Quality, Product, Engineering, Analytics, Marketing, and vendors. Optimize knowledge retrieval, content freshness, localization, and AI-supported workflows to improve productivity, resolution quality, handle time, and member satisfaction.

Own relationships with employer clients, drive program adoption, report on value, manage escalations, secure renewals, and expand product usage. Build trusted partnerships, use data-driven insights to influence decisions, coordinate cross-functional resources, advocate for clients, and support enrollment campaigns. The role also includes coaching client success team members and contributing to evolving best practices.