Jobs at Hinge Health

Provides hands-on technical leadership for CareHub systems supporting clinical communications and care delivery. Responsibilities include writing production code, leading architecture and design, delivering large projects, improving reliability and performance, integrating AI capabilities, mentoring engineers, managing incidents, and collaborating cross-functionally. The role focuses on secure, scalable workflows such as messaging, video visits, scheduling, clinical notes, care plans, and interaction records.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.

Build and scale member-to-member referral systems, including incentive mechanics, referral flows, personalization, and acquisition features. This backend-heavy full-stack role involves delivering production projects, modernizing pipelines, resolving incidents, improving system performance and availability, integrating AI technologies, contributing to architecture and tooling, and mentoring engineers. The role requires ownership of backend APIs and services alongside React and React Native frontend development.

Own and scale legal operations across technology strategy, e-billing, outside counsel management, budgeting, forecasting, contract lifecycle management, intake, knowledge management, and process improvement. Partner with the General Counsel, Legal, Compliance, Finance, Procurement, and business stakeholders to manage department-wide programs, metrics, OKRs, and strategic initiatives. Build scalable systems and reporting that improve efficiency, visibility, and risk management.

Technical leader for CV User Experience building end-to-end mobile and backend systems. Architect and scale TrueMotion-driven features, improve observability and performance, mentor engineers, lead architecture, and deliver high-quality, performant mobile experiences integrating computer vision and generative AI tooling.

Designs and executes statistical studies using observational, clinical, and real-world healthcare data. Develops analysis plans, builds reproducible workflows, performs longitudinal modeling, defines metrics, validates analyses, and interprets findings for clinical, product, and business stakeholders. Supports publications, abstracts, and presentations while advising cross-functional teams on study design, statistical methods, and evidence generation.

Design and build scalable backend systems for media and AI content pipelines, including processing, localization, publishing, captions, quality control, and asset management. Provide technical leadership through architecture reviews, production coding, incident response, mentoring, and cross-functional planning. Improve reliability, observability, performance, developer tooling, and platform adoption while integrating AI technologies into healthcare content workflows.

Lead growth data science for emerging healthcare products by defining measurement frameworks, analyzing funnels, designing experiments, building predictive models and segmentations, and creating reliable data foundations, dashboards, and self-service tools. Partner with Marketing, Product, Engineering, Design, and Data Science to optimize acquisition, engagement, conversion, launches, and product growth.

Build and manage the physical provider network across a western U.S. territory. Responsibilities include mapping provider landscapes, developing prospect pipelines, establishing provider relationships, negotiating and closing network contracts, launching and onboarding partners, achieving network growth targets, and representing provider needs to product teams. The role requires strategic territory management, quota attainment, project coordination, strong communication, and the ability to work effectively in a fast-paced startup environment.

Manage retention and expansion for assigned enterprise clients by developing retention plans, identifying risks, pursuing cross-sell opportunities, building stakeholder relationships, delivering consultative, data-driven recommendations, and aligning resources across Sales, Product, Partnerships, and Marketing.

Lead discovery and end-to-end product design for new digital care programs: define 0→1 experiences, prototype and validate solutions, create usable visual and interaction designs, align cross-functional teams, and ensure accessibility, quality, and cohesion within the Hinge Health ecosystem.

Lead design vision for member-facing progress, pain logging, and outcome experiences. Translate clinical and behavioral data into simple motivating interfaces, partner with Product/Engineering/Data to run experiments, create frameworks and design systems, champion accessibility, and mentor designers to raise quality and coherence.

Lead and hire an engineering team to build a new digital care product from scratch. Partner with Product, Design, and Marketing to define strategy, ship a minimum lovable product, run rigorous A/B experiments, and establish engineering best practices (CI/CD, automated testing, monitoring). Hands-on manager contributing to code (~15%) while mentoring engineers and ensuring production reliability and client performance.

Lead and improve cross-functional growth marketing workflows by auditing processes, creating intake and escalation models, coordinating stakeholders, building documentation, dashboards and automation-ready processes, and stabilizing PMO mechanisms to improve launch-readiness and operational scale.

Lead the Data & ML Platform team, overseeing data engineering, real-time systems, and ML enablement, while building reliable, scalable data platforms and improving data architecture.

Lead a team of engineers to enhance Hinge Health's Outcomes products, focusing on clinical measurement, experimentation, and analyzing user engagement to improve health metrics.

Lead a 6-engineer mobile team to migrate and evolve Enrollment into a mobile-first, extensible platform. Own architecture, experimentation (A/B testing), CI/CD, performance, and roadmap while remaining hands-on (~15% coding), partnering with Product, Design, and Marketing, and growing engineering quality and team capabilities.

The Client Executive at Hinge Health is responsible for managing strategic enterprise client relationships, ensuring retention, and driving revenue growth through proactive account management and independent problem-solving across multiple departments.

Lead a cross-functional engineering team building software for a connected, FDA-regulated medical device ecosystem (mobile, backend, BLE). Drive technical strategy, delivery, reliability, compliance, on-call production health, and hiring/coaching while partnering with Product, Clinical, Regulatory, Hardware, Data, and Quality teams.

Own and scale Hinge Health’s direct mail acquisition channel, developing strategy, optimizing targeting and creative, managing significant budgets, and improving conversion rates and ROI. Analyze campaign performance, lead experimentation, coordinate internal and external resources, manage vendors, and report insights to executives. The role partners cross-functionally with Finance, Procurement, Data Science, Operations, and Creative teams and requires hybrid work in San Francisco three days per week.