Teams at Hinge Health

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.

Build and scale member-to-member referral systems, including incentive mechanics, referral flows, personalization, and acquisition features. This backend-heavy full-stack role involves delivering production projects, modernizing pipelines, resolving incidents, improving system performance and availability, integrating AI technologies, contributing to architecture and tooling, and mentoring engineers. The role requires ownership of backend APIs and services alongside React and React Native frontend development.

Own and scale legal operations across technology strategy, e-billing, outside counsel management, budgeting, forecasting, contract lifecycle management, intake, knowledge management, and process improvement. Partner with the General Counsel, Legal, Compliance, Finance, Procurement, and business stakeholders to manage department-wide programs, metrics, OKRs, and strategic initiatives. Build scalable systems and reporting that improve efficiency, visibility, and risk management.