Teams at Hillcrest Transitional Housing

Run day-to-day thrift store operations: accept and sort donations, tag and merchandize items, manage inventory and volunteers, maintain customer service and store standards, and support store goals and procedures.

Supervises daily thrift store operations to maximize sales, profitability, customer service, and volunteer effectiveness. Responsibilities include recruiting and training volunteers, merchandising, inventory management, sales monitoring, shrinkage control, task assignment, performance follow-up, and maintaining store standards. The role also supports Hillcrest residents and program operations, communicates with customers and employees, operates POS and store equipment, and may travel between Kansas City metro sites.

Leads Hillcrest’s marketing, communications, branding, public relations, digital strategy, and storytelling. Manages social media, websites, email campaigns, newsletters, media relations, creative projects, fundraising communications, thrift store promotions, vendors, and brand consistency. Partners with leadership and development teams to increase visibility, engagement, donations, volunteer participation, and community impact while tracking analytics to improve performance.