Jobs at Hike Medical

Fabricate and finish custom ankle-foot orthoses from clinician work orders using CAD/CAM and traditional techniques. Operate 3D scanning, perform thermoplastic and carbon fiber layup, trim, pad, and quality-check devices. Maintain production records and participate in design reviews and continuous improvement.

Translate orthotics/prosthetics clinical expertise into structured, defensible clinical protocols for AI-driven device selection, coding, and documentation. Map evaluation fields to medical necessity criteria, define evaluation workflows, ensure compliance with LCDs, and validate clinical accuracy of agent guides.

Review patient documentation against CMS LCDs and payer rules for DME devices, identify documentation gaps, generate structured deficiency notices, build and maintain criteria checklists, audit human-in-the-loop reviews, flag payer deviations, and support prior authorization packet assembly.

Set and improve physical product design standards for custom orthotic and prosthetic devices. Review fabrication outputs, define device selection rationale, track outcomes to iterate designs, evaluate third-party manufacturers, and support clinical protocols for AFO and prosthetic categories.

Manage the Center of Excellence production calendar and dependencies for new device categories. Coordinate clinicians, coders, compliance, and engineering; set throughput targets; oversee policy change SLAs, HITL onboarding, documentation/versioning, weekly standups, and company-wide status updates.

Maintain and update payer policy library (CMS and major commercial payers), map ICD-10 to HCPCS coverage criteria, monitor policy changes, track clinical evidence, support appeals/redeterminations, advise on compliance risks for new device categories, and audit human-in-the-loop review accuracy.

Lead end-to-end fabrication for custom insoles and future AFOs: set design and quality standards, operate CAD/CAM and 3D scanning, translate clinical work orders into finished devices, approve products before shipment, hire and mentor fabrication staff, and qualify third-party manufacturers while iterating on materials and design based on outcomes.

Own onboarding, adoption, retention, and expansion for a book of clinical accounts. Drive order volume, run renewals, train clinicians, and surface customer feedback to product and ops.

Own full-cycle sales to O&P clinics, podiatry, PT centers, and DME providers: run live demos, build business cases, close first paid orders, maintain HubSpot pipeline, forecast accurately, and enable SDRs and Account Management for expansion.

The Clinical SDR is responsible for prospecting O&P clinics, Podiatry practices, and PT centers, setting demos, and showcasing Hike Medical's AI platform to enhance clinic efficiencies.

The Chief of Staff will support the COO by managing operations, driving performance culture through data, and overseeing partnerships. Responsibilities include leading operational rollouts and defining KPIs.

The Chief of Staff will support the CEO by prioritizing company initiatives, driving cross-functional projects, and ensuring leadership alignment in a fast-paced environment.