Teams at Highspot

Lead and coach a team of Customer Success Managers to drive post-sales onboarding, product adoption, retention, and expansion. Define and execute customer strategies, scale processes and operations, analyze customer health and team performance metrics, partner across Product, Account Management and Marketing, and cultivate a high-performing, engaged team.

Provide technical SaaS support for Highspot customers: manage ticket queues, triage and resolve integration and platform issues (Email, CRM, SSO, CMS), liaise with Product and Engineering, collect customer feedback, and optimize support documentation to drive high customer satisfaction.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.