Teams at Highspot

Support renewals lifecycle by preparing customer insights, managing renewal documentation and deal rooms, coordinating quotes/contracts with Deal Desk, maintaining Salesforce data and renewal trackers, resolving operational issues, and driving process improvements to enable Renewals Managers and ensure forecast accuracy.

Support end-to-end renewals to drive retention and minimize churn. Partner with CSM, Sales, Finance and Deal Desk to manage forecasts, prepare renewal documentation, update Salesforce/CPQ, identify upsell opportunities, handle escalations and billing queries, and use CRM/usage data to mitigate renewal risk.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.