Teams at Highgate Hotels, L.P.

Supports hotel food and beverage operations across bar, culinary, stewarding, personal dining, catering, banquets, and guest services. Responsibilities include preparing and distributing banquet event orders, managing catering inquiries, operating reservation and POS systems, compiling reports, handling correspondence, maintaining office operations, and assisting guests. The role also provides clerical and administrative support, attends meetings and training, and requires proficiency with Microsoft Office and Delphi FDC.

Maintains hotel facilities and equipment through preventive maintenance, troubleshooting, and repairs. Responsibilities include servicing HVAC, boilers, chillers, electrical systems, plumbing, pumps, kitchen equipment, pools, electronic locks, furniture, walls, and fixtures. The role records equipment readings and maintenance activities, follows applicable codes and safety standards, reads blueprints and wiring diagrams, supports guest and employee concerns, and performs other operational duties as assigned.

Provides courteous and efficient front-desk service during guest check-in, stays, and checkout. Handles reservations, room rates, cash and credit procedures, guest inquiries, promotions, room reports, shift paperwork, safe-deposit boxes, and emergency procedures. Operates the hotel front-desk system, maintains service standards, supports hotel operations, and assists with resolving guest and employee concerns.