Teams at Herotel

Provide advanced troubleshooting and escalation support for complex networking and telephony issues, manage tickets to SLA, support advanced customer setups (routing, VPNs, PABX), collaborate with engineering teams, document solutions, and maintain high customer satisfaction and first-time resolution targets.

Assist senior technicians with site surveys, installations, repairs, and CPE recovery for fibre and wireless systems. Perform signal and throughput tests, organise tools and vehicles, maintain safe, tidy worksites, and follow Health & Safety procedures while working independently or as part of a team.

The Sales Administrator supports the sales team by handling administrative tasks, onboarding clients, processing leads, and ensuring customer service excellence.