Help Scout

HQ
Boston
Total Offices: 2
171 Total Employees
Year Founded: 2011

Jobs at Help Scout

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Recently posted jobs

5 Days AgoSaved
Remote
USA
Other • Professional Services • Software
Lead full-funnel marketing for a product-led B2B SaaS company, owning revenue KPIs and managing Brand & Content, Performance, and Product Marketing. Drive a new strategic narrative and upmarket motion, apply AI and data to decision-making, align with Product/Sales/RevOps, and build modern marketing systems, planning rhythms, and execution to scale growth.
6 Days AgoSaved
Remote
United States
Other • Professional Services • Software
Build end-to-end, customer-facing AI features with a frontend focus: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation/guardrails and production monitoring, stay close to customers, and own outcomes from design through production.
9 Days AgoSaved
Remote
United States
Other • Professional Services • Software
Build customer-facing intelligence features end-to-end with a frontend focus using TypeScript and React. Ship production-grade LLM capabilities (RAG, embeddings, prompt engineering), ensure reliability, observability, accessibility, and stay close to customers to measure outcomes.
9 Days AgoSaved
Remote
United States
Other • Professional Services • Software
Build end-to-end, customer-facing AI features with a frontend center of gravity: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation and monitoring, and own outcomes from design through production and customer feedback.
15 Days AgoSaved
Remote
United States
Other • Professional Services • Software
Own the Growth product vision, roadmap, and execution across signup, onboarding, activation, trial-to-paid conversion, and in-product expansion. Build high-tempo experimentation, growth models, metrics, playbooks, and frameworks. Partner with design, engineering, product, marketing, sales, and CS to drive discovery, adoption, pricing input, and scalable growth capability. Spend time with customers and data to turn insights into high-impact initiatives.
20 Days AgoSaved
Remote
United States
Other • Professional Services • Software
Build and evolve a large-scale search and reporting platform: design and implement streaming data pipelines, improve search relevancy and indexing, scale systems 10x, control costs, ensure production readiness (testing, monitoring, reliability), support escalations, and collaborate on architecture, code reviews, and hiring.