Teams at Help Scout

Build customer-facing intelligence features end-to-end with a frontend focus using TypeScript and React. Ship production-grade LLM capabilities (RAG, embeddings, prompt engineering), ensure reliability, observability, accessibility, and stay close to customers to measure outcomes.

Build end-to-end, customer-facing AI features with a frontend center of gravity: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation and monitoring, and own outcomes from design through production and customer feedback.

Own the Growth product vision, roadmap, and execution across signup, onboarding, activation, trial-to-paid conversion, and in-product expansion. Build high-tempo experimentation, growth models, metrics, playbooks, and frameworks. Partner with design, engineering, product, marketing, sales, and CS to drive discovery, adoption, pricing input, and scalable growth capability. Spend time with customers and data to turn insights into high-impact initiatives.