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Recruiting a Hybrid Desktop Support Analyst (DSA) for Tier 1 team at Helion Technologies. Responsibilities include triaging, troubleshooting, and resolving tier 1 support inquiries, documenting processes, managing ticket queues, providing courteous support, and working collaboratively in a fast-paced environment. Skills required include knowledge of computer software, hardware, and networking, excellent communication, problem-solving skills, and ability to work independently and in a team. Experience with SaaS, customer service, and Active Directory is preferred.

Helion Technologies is hiring a Hybrid Desktop Support Analyst to be the initial point of contact for all support inquiries, triage, troubleshoot, and resolve tier 1 issues. Responsibilities include documenting troubleshooting steps, managing tickets, and providing swift and courteous support to clients. The position requires knowledge of computer software, hardware, networking, and strong customer service skills.