Jobs at HELION TECHNOLOGIES INC

Resolves complex desktop, server, networking, email, virtualization, and systems administration issues. Maintains Active Directory, DNS, DHCP, Group Policy, Exchange, Microsoft 365, Cisco and Meraki networks, VMware, Hyper-V, printers, VPNs, and monitoring tools. Supports field technicians and dealership applications, investigates recurring service desk problems, assists with audits, handles Saturday on-call coordination, prioritizes escalations, and provides technical guidance to lower-tier support staff.

Tier 1 hybrid desktop support role providing initial triage and resolution for end users via Autotask. Manage ticket and call queues, troubleshoot hardware, OS, network, printers, DMS and applications, administer Active Directory and Microsoft 365 accounts, configure VPN, and perform on-site tasks including reimaging, deployments, access point and VoIP configuration. Requires regular travel to client sites in Springfield area.

Provide first-line remote desktop support: triage, troubleshoot, and resolve Tier 1 issues via phone/ticketing (Autotask). Support Active Directory and Microsoft 365 account tasks, VPN configuration, Windows hardware/software, DMS, network connectivity (DNS/DHCP), and printer troubleshooting.

Lead and execute Helion's integrated B2B growth marketing: demand generation, ABM, digital strategy, HubSpot administration, SEO/AI search optimization, content and thought leadership, vendor management, and marketing operations to drive measurable pipeline and revenue growth.