Teams at HELION TECHNOLOGIES INC

Provides advanced, top-tier managed IT support for client escalations, including Windows Server, Microsoft 365, Azure, networking, virtualization, identity, email, and cloud environments. Troubleshoots emergency issues, manages security events, coordinates with vendors, supports migrations, develops technical recommendations, maintains client relationships, and mentors desktop support staff. The role also administers automation, reporting, enterprise AI solutions, and client infrastructure using PowerShell, Power BI, Power Automate, VMware, Hyper-V, Cisco, Meraki, and Kaseya.

Provides Tier 1 desktop support by answering user inquiries, triaging tickets, troubleshooting hardware, software, networking, printers, VPNs, Microsoft 365, Active Directory, and dealership management systems. Documents resolutions in Autotask, supports remote and onsite users, performs PC wiping, reimaging, deployments, access point management, and VoIP configuration, and travels to client locations across Minnesota as needed.

Tier 1 hybrid desktop support role providing initial triage and resolution for end users via Autotask. Manage ticket and call queues, troubleshoot hardware, OS, network, printers, DMS and applications, administer Active Directory and Microsoft 365 accounts, configure VPN, and perform on-site tasks including reimaging, deployments, access point and VoIP configuration. Requires regular travel to client sites in Springfield area.