Jobs at HEI Hotels & Resorts

Perform washing, sorting, polishing, and maintenance of foodservice ware and equipment. Maintain dish machine, clean pots/pans, polish silverware, and assist stewarding supervisor to keep outlets organized and stocked. Must handle heavy items and follow attendance and safety standards.

Overnight engineer performs preventative maintenance, routine repairs, and facility upkeep across HVAC, plumbing, electrical, pool, and exterior grounds. Responds to guest requests, completes work orders, moves and refurbishes furniture, and follows safety and code requirements.

Assist the Front Office Manager in daily front desk operations to ensure efficient guest registration/checkout, uphold brand standards, train staff, manage forecasts and labor, maintain systems/equipment, resolve guest complaints, and support revenue and communication strategies across hotel departments.

Oversee Front Office and Guest Services operations, lead hiring, training, scheduling, payroll, and quality assurance. Manage VIP arrivals, guest relations, complaint resolution, credit challenges, and ensure brand standards and guest satisfaction.

Assist the Outlet Manager in planning and managing restaurant, room service, and other F&B outlets. Supervise servers and buspersons, ensure service standards, sidework completion, cash/bank accuracy, cleanliness, and compliance with liquor laws. Prepare shift communication sheets, support menu classes/taste panels, communicate clearly to staff, and perform other assigned duties to meet guest satisfaction and financial goals.

Lead and manage banquet and events operations, supervise and develop banquet staff, ensure compliance with event orders and safety standards, coordinate customer meetings, control costs and payroll, maintain sanitation and equipment, and support service delivery during a hotel renovation and repositioning.

Lead and manage all sales and marketing activities to drive room, banquet, catering, and rental revenue. Recruit, train, and supervise sales staff; develop pricing, yield, and group sales strategies; prepare forecasts, budgets, and reports; represent the hotel in community and industry events; monitor market trends and adjust business plans to meet budget and mix targets.

Supervise and maintain all hotel building systems and envelope, ensure compliance with safety and code requirements, manage preventative maintenance and budgets, train and lead engineering staff, handle life-safety systems and brand problem-tracking, and perform day-to-day engineering operations to support guest safety and energy efficiency.

Lead and assist the stewarding team to clean, organize, and maintain Food & Beverage outlets. Oversee dish machine operation, equipment and floor maintenance, banquet setup/breakdown, trash removal, and special cleaning projects. Recruit, train, and maintain administrative records for stewards; ensure safety and sanitation standards are met.

Support Banquet Manager by setting up and breaking down meeting rooms and ballrooms to guest specifications, moving heavy equipment, replenishing supplies, maintaining cleanliness, communicating with supervisors, and working flexible schedules including weekends and holidays.

Lead sales and marketing for Chateau Elan and Hampton Inn Braselton, driving revenue across rooms, catering, banquets, and ancillary streams. Manage and develop sales team, oversee hiring and training, create forecasts and strategic sales plans, conduct market research, present to clients, optimize rates and group deployment, and represent the properties in industry and community activities.

Manage daily HR operations and payroll for the hotel: benefits administration and enrollments, recruiting and onboarding support, payroll processing and reconciliation, training staff on payroll/timekeeping systems, maintaining employee records, compliance (eligibility verifications, drug tests, references), ad hoc reporting, and assisting Finance and HR leadership with programs and events.

Lead and supervise hotel financial operations, ensure GAAP-compliant reporting, manage budgets and capital expenditures, control cash and receivables, reconcile accounts, support Executive Committee, audit compliance, and coach the finance team to optimize financial performance and owner/corporate reporting.

Perform preventative maintenance and repairs on hotel systems (HVAC, electrical, plumbing, carpentry), service pool and grounds, refurbish and move furniture, respond to guest requests, follow safety and code compliance, and complete work orders and routine inspections to maintain building condition and energy efficiency.

Greet and assist guests during check-in/out, process payments and keys, answer phones, handle guest requests and complaints, balance cash bank, post charges, and maintain accurate records while ensuring guest satisfaction and safety.

Senior commercial leader responsible for integrated sales, marketing, catering, PR, and business development strategies to maximize resort-wide revenue, market share, and asset value. Partners with revenue management, leads reporting, develops commercial plans, and recruits and coaches a high-performing commercial team across guestrooms, events, F&B, spa, golf, winery programming, and ancillary streams.

Assist Front Office Manager by supervising front desk operations to ensure efficient, friendly guest arrivals/departures, handle registrations, payments, resolve guest issues, train and direct staff, and maintain compliance with brand policies.

Manage group sales accounts to achieve and exceed revenue goals for rooms, food & beverage, and room rental by prospecting, presenting, negotiating contracts, closing sales, coordinating internal departments, entertaining clients, attending trade shows, and maintaining market knowledge.

Manage preventative maintenance, repairs, life safety and utility systems for the hotel. Supervise, train and schedule engineering staff, manage budgets and capital projects, maintain records and compliance with codes and brand standards, and ensure safe, efficient building operations.

Provide administrative support to the sales team, coordinate with the events team, track bookings, help meet sales goals, and deliver excellent guest-focused service to create memorable experiences.