Jobs at HEI Hotels & Resorts

Assists the Director of Finance with hotel financial operations, accounting functions, budgeting, financial statement preparation, accounts receivable, cash flow, balance sheet reconciliation, tax compliance, audits, expense control, and accounting department management. Oversees accounting associates, supports hiring and training, ensures compliance with finance procedures, and maintains accurate records and timely reporting.

Supports the General Manager in overseeing hotel operations across rooms, finance, sales and marketing, and repairs and maintenance. Leads operational managers, executes strategic plans, manages budgets and revenue forecasts, controls labor and expenses, ensures brand and safety compliance, and participates in financial planning. Oversees staffing activities including hiring, training, performance management, conflict resolution, and discipline. Acts as General Manager when needed while maintaining guest satisfaction and owner financial objectives.

Manage hotel catering accounts, solicit new business, maintain client relationships, and achieve revenue goals for catering, food, beverage, room rental, and audiovisual services. Responsibilities include forecasting, yield management, market research, negotiating, site inspections, client presentations, event coordination, vendor collaboration, and maintaining sales records. The role also oversees sold catering events and supports repeat business through strong client service and networking.

Supports hotel sales administration by handling inquiries, reservations, contracts, correspondence, filing, and client coordination. Assists with marketing campaigns, email marketing, social media planning, content creation, marketing materials, influencer and media activations, competitive research, and promotional projects. Coordinates with hotel departments, agencies, photographers, and other partners while tracking deadlines and maintaining brand standards.

Assists the Controller with hotel accounting and financial operations, including night audit verification, city ledger and credit card reconciliation, invoice processing, vendor statement reconciliation, payment processing, purchase order monitoring, general ledger entries, and financial record maintenance. The role safeguards hotel assets, supports collections, ensures accurate coding and approvals, and prepares documentation in accordance with GAAP and company standards.

Maintains hotel building systems, equipment, exterior areas, and guest-room fixtures. Performs preventive maintenance, work orders, minor electrical, HVAC, plumbing, carpentry, appliance, pool, and general repairs. Supports major repairs, energy-efficiency efforts, safety and code compliance, snow removal, landscaping, painting, furniture moving, and guest requests. Requires vocational, military, certification, or trade experience in at least one building-related area.

The Director of Finance leads hotel financial and accounting activities, safeguards assets, prepares GAAP-compliant reports, and supports executive decision-making. Responsibilities include budgeting, capital expenditure control, financial analysis, accounts receivable, cash and inventory management, reconciliations, audit compliance, tax and regulatory adherence, and communication with ownership and corporate leadership. The role also manages the finance department, develops staff, coordinates labor management, and supports operational efficiency during the hotel’s renovation and transformation.

Directs human resources operations across assigned hotels and transition properties. Responsibilities include recruiting, training, payroll, associate relations, labor relations, benefits, compliance, performance management, and onboarding. Provides HR guidance to hotel leadership and associates, manages union contracts and grievances, supports hotel transitions, and ensures compliance with employment laws and company policies. The role requires extensive travel, up to 100% of the time.

Leads hotel front office operations, ensuring efficient guest arrivals, departures, service, telephone support, staffing, training, scheduling, budgeting, expense control, and compliance with brand standards. Monitors guest satisfaction, resolves complaints, maintains front office systems and room inventory, coordinates with hotel departments and sales, and supports revenue and occupancy goals. Requires flexible availability, strong communication, sound judgment, and at least two years of front desk experience.

Manage front desk operations, guest registration and checkout, service standards, staffing, training, labor costs, budgets, reports, guest satisfaction, and front-office systems. Resolve customer complaints, coordinate with hotel departments and sales, maintain room inventory, ensure policy and quality compliance, and supervise hiring, development, performance, and discipline of front-office staff.

Participate in a 12-month Rooms Manager-in-Training program across Front Office and Housekeeping. Shadow and complete shifts in both departments, learn hotel systems and operating procedures, attend meetings, manage labor scheduling and costs, resolve guest concerns, support customer satisfaction, and prepare for a long-term hotel management career.

Assists the Director of Finance with hotel financial operations, accounting functions, budgeting, financial statement preparation, tax compliance, accounts receivable, cash flow, balance sheet reconciliations, asset inventories, and finance department management. Oversees accounting associates, supports hiring and training, ensures adherence to financial procedures and record-retention requirements, and helps safeguard hotel assets while maintaining accurate reporting under GAAP and company standards.

Assists the Controller with hotel accounting, financial reporting, asset safeguarding, and reconciliations. Responsibilities include reviewing night audit work, posting city ledger payments, reconciling credit cards and ledgers, processing invoices and payments, maintaining purchase order and invoice records, handling vendor inquiries, and monitoring billing and collections. The role requires strong organization, attention to detail, communication skills, and the ability to work with accounting records and computer systems.

Assist the Front Office Manager with hotel front desk operations, including guest registration, checkout, service quality, complaint resolution, staffing, scheduling, training, reporting, expense controls, and room inventory. Maintain front office systems, enforce brand standards, coordinate with hotel departments and sales teams, manage guest satisfaction, and support revenue and operational goals.

Cleans, sorts, washes, polishes, and stores dishware, silverware, cookware, and kitchen equipment for hotel food and beverage outlets. Maintains dish and pot machines, operates burnishing equipment, de-tarnishes silver, transports heavy carts and goods, and supports supervisors and restaurant staff. Requires physical strength, stamina, dependable attendance, and effective communication.

Manages and supervises hotel building systems and facilities to ensure guest, associate, and vendor safety. Oversees preventive maintenance, service requests, life safety testing, utility efficiency, code compliance, purchasing, budgets, schedules, records, and departmental staffing. Requires hands-on trade experience in areas such as HVAC, electrical, plumbing, or carpentry, plus leadership, communication, planning, and hotel operations knowledge.

Perform dishroom and stewarding duties: sort, wash, and store service ware; maintain and clean dish machine; polish silver; clean cookware; move heavy carts and supplies; follow attendance expectations; support restaurant outlets and complete other assigned stewarding tasks.

Prepare and stock the bar, maintain garnishes and beverage supplies, greet guests, take and mix drink orders, process payments, follow alcohol-service regulations, balance cash, and secure beverage equipment. The role requires strong guest communication, basic beverage knowledge, mathematical ability, manual dexterity, POS skills, and the ability to stand for extended periods.

Supervise restaurant, room service, and food-and-beverage outlet operations while supporting the Outlet Manager. Monitor service standards, guest needs, sidework completion, cleanliness, table setup, staffing coverage, liquor compliance, communications, menu training, and special-event coordination. Maintain required cash banks, provide direction to staff, and help achieve customer satisfaction, quality standards, regulatory compliance, and financial goals.

Oversee front office operations, including guest registration, checkout, service standards, staffing, training, labor costs, budgets, reports, room inventory, and guest satisfaction. Manage front office systems, resolve complaints, coordinate with hotel departments and sales, implement brand programs, and ensure compliance with operating procedures, safety requirements, and applicable laws.