Jobs at HEI Hotels & Resorts

Maintains hotel building systems, equipment, exterior areas, and guest-room fixtures. Performs preventive maintenance, minor electrical, HVAC, plumbing, carpentry, appliance, pool, and general repairs; services pool systems; supports major repairs; maintains safety and code compliance; responds courteously to guest requests; and helps improve energy efficiency and property appearance.

Manage and grow hotel group-sales accounts by prospecting, conducting sales presentations and site inspections, negotiating contracts, closing business, and meeting revenue goals across rooms, banquets, food and beverage, and rentals. Maintain client relationships, coordinate internal departments, attend industry events, monitor market trends, and ensure accurate account documentation and high-quality customer service.

Supervise front desk operations, assign and guide guest service agents, oversee check-in and check-out, process payments, manage guest accounts, answer inquiries, resolve complaints, and maintain efficient, friendly guest service. The role also requires accurate computer data entry, cash handling, room assignment, staff communication, emergency awareness, and compliance with hotel policies and financial goals.

Oversee group room reservations and room blocks, monitor inventory and yield management, process rooming lists and reservations, prepare rooms reports, support forecasting, and communicate directions to staff. The role focuses on maximizing occupancy and revenue while accurately entering reservation data and addressing guest and associate concerns.

Cleans, sorts, washes, polishes, and stores service ware, silverware, cookware, and kitchen equipment for hotel food and beverage outlets. Maintains dishwashing equipment, supports restaurant operations, transports heavy items, follows safety and attendance standards, and performs other assigned stewarding duties.

Supervise hotel engineering operations, including preventive maintenance, repairs, utilities, life safety systems, physical plant upkeep, grounds, and equipment. Manage engineering staff, budgets, records, inspections, supplies, and capital projects while ensuring compliance with corporate standards, brand requirements, and applicable regulations. The role requires hands-on knowledge of building trades, leadership, communication, and the ability to work in varied physical conditions.

Oversee hotel reservations operations for group room blocks, including rooming lists, reservations, inventory monitoring, yield management, cutoff dates, rate restrictions, reporting, and forecasting. The role also communicates direction to staff, addresses guest and associate concerns, and accurately enters reservation data using computer systems.

Patrol the hotel complex to identify and address security, safety, and guest welfare concerns. Monitor security systems, respond to alarms and emergencies, enforce hotel policies, assist with access and lock issues, communicate with supervisors and emergency personnel, and maintain awareness of life safety equipment and building layouts. The role requires extensive walking, stair climbing, physical response capabilities, effective communication, and availability for regular shifts.

Cleans and organizes hotel food and beverage outlets by washing dishes, polishing silverware, cleaning cookware, maintaining dish equipment, and restocking service ware. Requires physical stamina, ability to move heavy carts and objects, effective communication, and flexibility to work evenings, weekends, and holidays.

Supports the General Manager in overseeing hotel operations across rooms, food and beverage, finance, sales and marketing, spa, and maintenance. Leads operational managers, executes strategic plans, manages budgets and forecasts, controls expenses and labor costs, ensures brand compliance, and participates in executive financial planning. The role also handles hiring, training, performance management, conflict resolution, and assumes General Manager responsibilities when needed.

Assists the Front Office Manager with hotel front-office operations, including guest registration, checkout, service recovery, staffing, training, scheduling, reporting, expense controls, room inventory, quality standards, and customer satisfaction. Coordinates with other departments, maintains front-desk systems and supplies, supports revenue and occupancy goals, and resolves guest complaints while ensuring compliance with hotel policies and brand standards.

Manages daily restaurant, room service, bar, and other food-and-beverage outlet operations. Oversees staffing, hiring, training, performance, compliance, service quality, sanitation, budgets, labor and inventory costs, maintenance, and guest issue resolution. Ensures adequate staffing and supplies while maximizing revenue and controlling expenses. Requires hospitality operations knowledge, supervisory communication skills, analytical judgment, and familiarity with hotel procedures, regulations, safety, labor relations, and budgeting.

Greets and checks in spa guests, processes treatment bookings and payments, posts charges, answers phones, closes guest accounts, promotes spa services, and resolves complaints. The role requires opening and closing shift flexibility, including weekends and holidays, and may cross-train as a spa attendant. Candidates should have strong communication, customer service, conflict resolution, cash-handling, computer, and emergency-awareness skills.

Monitors hotel room inventory and applies yield-management practices to maximize occupancy and average rates. Processes group rooming lists, reservations, and associate requests; prepares rooms reports; supports monthly and annual forecasting; and communicates direction clearly to staff. The role requires analytical ability, accurate data entry and mathematical calculations, effective communication, and a guest-focused approach to resolving concerns. Hotel experience is preferred.

Supervises hotel operations to ensure guest service and brand standards. Supports department managers with staffing, training, scheduling, payroll, performance management, inventory, guest satisfaction tracking, and complaint resolution. Inspects work, corrects deficiencies, communicates expectations, and helps maintain efficient operations and strong customer satisfaction.

Manage corporate and SMERF hotel sales accounts to achieve room, food, beverage, meeting-space, and rental revenue goals. Responsibilities include prospecting, outside sales calls, site inspections, presentations, contract negotiation, account documentation, client entertainment, cross-selling, event coordination, trade-show participation, reporting, and collaboration with hotel departments to ensure successful group experiences.

Cleans and organizes food and beverage service ware, including operating dish and burnishing machines, polishing silver, and cleaning cookware. Maintains equipment and storage areas according to hotel standards while supporting restaurant outlets and kitchen operations. The role requires physical strength, stamina, effective communication, and the ability to move heavy carts and equipment safely. Regular attendance and schedule availability are required.

Cleans and organizes hotel food and beverage service areas. Sorts, washes, polishes, and stores service ware; operates and maintains dish and burnishing machines; cleans cookware and ensures kitchen staff have needed equipment. Requires physical strength and stamina to move heavy carts and objects, reliable attendance, and effective communication with supervisors, coworkers, and the public.

Directs finance and accounting operations across assigned hotels, including budgeting, forecasting, month-end close, reconciliations, financial reporting, cash and credit controls, audits, capital expenditures, inventory management, and process improvement. Supports hotel transitions, implements corporate initiatives, advises management, supervises finance staff, and ensures compliance with accounting standards and company policies. The role requires 100% travel among hotel properties.

Directs hotel engineering and facilities operations, including preventive maintenance, repairs, life safety systems, utilities, mechanical and electrical equipment, grounds, pools, and physical plant upkeep. Manages engineering staff, budgets, records, inspections, capital projects, and compliance with brand and regulatory standards. Oversees Loss Prevention and provides leadership for the Information Technology function while ensuring safe, efficient property operations.