Teams at HEI Hotels & Resorts

Supervise front desk operations while assisting the Front Office Manager, directing guest service agents, and ensuring efficient arrivals, departures, and guest interactions. Register guests, process payments, balance cash, manage room accounts, answer telephones, provide local information, resolve complaints, respond to emergencies, and maintain compliance with hotel policies. The role requires strong communication, customer service, basic math, computer proficiency, and availability for regular front desk work.

Provides centralized reservations and revenue-management support for assigned hotels. Responsibilities include building and monitoring group reservations, processing rooming lists, entering rates and reservations into hotel systems, auditing OTA rates, processing commissions, supporting relocations and transfers, preparing reports, and assisting revenue leaders. The role is primarily remote but requires flexibility to travel during the workweek and communicate effectively with hotels, staff, customers, and patrons.

Directs and supports hotel security and safety programs, including property tours, inspections, emergency response, incident reporting, investigations, access control, and staff training. Coordinates with hotel departments to address security issues, maintain safe operations, and respond to disturbances or emergencies. Supervises security personnel, supports hiring and performance management, assists with budgeting and key control, and ensures compliance with security procedures and applicable standards.