Teams at HEI Hotels & Resorts

Lead and oversee Front Office and Guest Services operations to ensure guest satisfaction, staff training, quality standards, payroll control, VIP handling, complaint resolution, and operational efficiency while maintaining brand standards.

Support the Controller by posting and reconciling city ledger and credit card transactions, processing and coding invoices and purchase orders, maintaining cashier and invoice files, handling vendor inquiries, and assisting with billing, collections, and general ledger reconciliations.

Drive group and event sales to meet revenue targets across rooms, F&B, and room rental. Prospect, present, negotiate, close accounts, coordinate hotel departments, attend industry events, and maintain client relationships while preparing reports and participating in planning and sales meetings.