Teams at HedgeServ

Own front-office applications focused on business intelligence, reporting, and data visualization. Gather and prioritize requirements, manage Jira backlogs, facilitate Agile delivery, coordinate testing and UAT, support production issues, and communicate with stakeholders. Develop documentation, training materials, and user guidance while partnering with business, development, QA, and operations teams to deliver user-focused technology enhancements.

Executes investor services administration tasks, including interpreting, preparing, and testing client transaction documents for online processing. Prepares and tests images and logos for client reporting, supports departmental projects, and collaborates with internal teams. The role requires strong hedge fund application knowledge, analytical and communication skills, and proficiency in Excel, HTML, and JSON. It operates in a hybrid environment with structured training and supervision.

Supports broker file processing and reconciliation by monitoring, validating, transforming, and transmitting files through secure FTP channels. Maintains XML, JSON, and AWS Step Functions workflows; troubleshoots connectivity, authentication, formatting, and file delivery issues; resolves support tickets within SLAs; and documents ETL processes. The role also requires stakeholder communication, incident response, production fixes, and continuous improvement of application support processes.