Jobs at Hearth

Design, build, and operate backend APIs and services (including AI integrations) to support and scale Hearth's platform. Own projects end-to-end, integrate financial service APIs, work with data pipelines, mentor engineers, and collaborate with product and customer success to deliver secure, high-quality features for thousands of customers.

Manage inbound cancellations and customer dissatisfaction, resolve issues, develop tailored retention strategies, assist renewals, identify upsell/cross-sell opportunities, track retention metrics, and collaborate with Sales, Product, and Customer Success to improve retention and revenue.

Manage inbound cancellations and retention initiatives for Hearth customers. Proactively engage dissatisfied customers, resolve issues, develop tailored retention strategies, assist renewals, identify upsell/cross-sell opportunities, and report on retention metrics while collaborating with Sales, Product, and Customer Success.

Own onboarding and early customer success for Latin America contractors: proactively engage new customers, drive activation benchmarks within 60 days, troubleshoot issues, coach adoption, retain accounts, and collaborate with sales, support, and product teams while tracking progress in Salesforce.

Lead Hearths AI product to drive $10M ARR by shipping data-driven features that reduce churn and improve monetization. Own end-to-end product development, partner with engineering to establish a rigorous, hypothesis-driven shipping process, and use customer insights and analytics to unblock engineering and increase velocity.