Teams at HealthStream

Provides enterprise IT support for employees and contractors, including account provisioning, access management, hardware deployment, device setup, troubleshooting, and business application support. The role handles onboarding and offboarding, maintains technical documentation, tracks service metrics, researches support technologies, collaborates with the MIS team, and participates in a rotating seven-day on-call schedule.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses technical issues, documents defects for development teams, tests features and releases, collaborates cross-functionally, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and a seamless customer experience.

Deliver virtual and onsite software training for customers and employees across the customer journey. Design learner-centered materials using adult learning principles, update content for product changes, track training activity and feedback, and collaborate with Sales, Implementations, and Customer Success. Support product demonstrations, maintain training records, and assist with onboarding other training team members. Travel ranges from 25% to 60%, including overnight stays.