Teams at HealthStream

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents verified defects for development teams, tests product releases, collaborates cross-functionally, and recommends product enhancements based on customer feedback. Builds strong customer relationships while delivering clear, timely resolutions and maintaining security procedures.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses technical issues, documents defects, collaborates with internal teams, tests product releases, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and delivering a seamless support experience.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Diagnose and troubleshoot technical issues, document and verify defects, collaborate with internal teams, test product releases, and recommend enhancements based on customer feedback. The role requires clear communication, customer advocacy, problem-solving, and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL. Schedule coverage is Monday through Friday between 7 AM and 7 PM CST.