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Provide top-tier support to HealthJoy's customers, serve as a product expert, enhance customer experience through various channels, build consultative relationships, conduct client engagement calls, oversee implementations and renewals, and track progress with internal stakeholders.
Implementation Manager at HealthJoy responsible for setting up data integrations, maintaining partner relationships, and collaborating with internal and external teams for successful implementation and optimization of results.
Deliver a customized HealthJoy onboarding experience to new and existing clients, manage SaaS implementations, ensure programs go live on time, track progress, and communicate with stakeholders. Gather and validate client inputs, facilitate user testing, and act as an implementation liaison across departments.
