Jobs at Hawk

Own the full customer lifecycle across scoping, implementation, value realization, adoption, retention, and expansion for enterprise SaaS accounts. Develop success plans, manage delivery, prove business value, monitor performance, support sales cycles, and maintain executive relationships. Drive GRR and NRR while applying AI tools to improve customer insight, reporting, and delivery efficiency. The role requires ownership of both commercial outcomes and customer delivery across regulated financial services clients.

Own the full customer lifecycle for enterprise software accounts, from scoping and implementation through value realization, adoption, renewal, and expansion. Build success plans, manage delivery, monitor performance, optimize customer outcomes, and drive GRR and NRR. Lead executive governance and QBRs, support pre-sales credibility, and use AI tools to improve account insight and reporting. The role requires strong enterprise SaaS delivery experience, commercial ownership, C-suite communication, and ideally AML, fraud prevention, or regulated financial services expertise.

Manage Hawk’s global in-person and digital events program, including conferences, sponsorships, executive dinners, customer summits, webinars, and virtual formats. Own event planning, budgeting, vendor contracts, logistics, promotion, attendee experience, lead follow-up, nurture, reporting, and pipeline contribution. Partner with Sales, Business Development, Product Marketing, Customer Success, and Marketing Operations. The role requires managing multiple events concurrently, overseeing webinar tooling and HubSpot integrations, and traveling to major US, EMEA, and APAC events.

Build and manage Hawk’s global account-based marketing program across strategic, clustered, and segmented accounts. Responsibilities include account targeting, intent monitoring, LinkedIn and programmatic advertising, multichannel campaign orchestration, sales and BDR alignment, budget management, messaging, performance reporting, and pipeline measurement. The role requires using engagement and account data to optimize campaigns and allocate resources effectively.

Leads B2B demand generation strategy, pipeline targets, integrated campaigns, budget allocation, attribution, and performance reporting. Manages and develops a marketing team while partnering with Sales, Product Marketing, Content, RevOps, Partnerships, and Customer Success. Oversees ABM, digital, events, webinars, partner marketing, lead handoff, martech integration, experimentation, and executive-level reporting to optimize revenue outcomes.

Tune AML and fraud detection models using customers’ live transaction data. Investigate missed cases, alert quality, pattern drift, and false positives; validate changes through backtesting and sample review; document regulatory rationale; and present model performance and business value to compliance, risk, and data science stakeholders. Partner with customer teams on account strategy and relay customer-specific or systemic findings to product and model functions.

Drive complex enterprise sales across EMEA, targeting Tier 1 banks, financial institutions, payment providers, and regulated organizations. Responsibilities include prospecting, strategic account planning, executive relationship building, consultative selling, pipeline generation, solution positioning, negotiations, contract execution, forecasting, and account expansion. The role requires collaboration with Pre-Sales, Product, Engineering, Marketing, and Customer Success teams while positioning AI-powered AML, fraud prevention, transaction monitoring, and workflow automation solutions.

As a Support Analyst, you will provide technical support to customers using the Hawk platform, ensuring smooth user experiences by addressing issues related to rule configuration, user management, and integrations, while collaborating with internal teams for complex troubleshooting.

Lead content strategy to position Hawk as a thought leader in AI for financial crime and compliance. Develop SEO-led, long-form, and demand-generation content; manage content calendar, freelancers, agencies, and cross-functional stakeholders; support PR and executive communications; measure performance and optimize for pipeline impact.

Own the end-to-end roadmap for Hawk's agentic products across investigation, CDD/KYC, regulatory reporting and platform capabilities. Drive product vision, commercial strategy (pricing/packaging/CARR), stakeholder and customer engagement, and agile delivery with engineering and data science while ensuring explainability, safety, and governance in a regulated financial-crime context.

Generate meetings and pipeline by researching target accounts, running multi-channel outreach (email, social), executing event campaigns and follow-up, and collaborating with Sales and Marketing to meet MQL and pipeline targets while maintaining accurate records.

Generate meetings and pipeline for enterprise SaaS by researching target accounts, conducting personalized outreach across email and social channels, running pre/post-event campaigns, attending events, and collaborating closely with Sales and Marketing to convert leads into qualified opportunities while maintaining CRM records.

Lead customer-facing security engagements, respond to security questionnaires/RFPs, support and improve the ISMS for ISO 27001 compliance, assist audits and risk assessments, monitor platform and third-party security, coordinate vendor assessments, and translate technical security topics for diverse stakeholders while supporting security tooling and awareness.

Own end-to-end customer lifecycle for a portfolio: scope, implement, realize value, drive adoption, and expand revenue. Manage delivery using Hawk methodology, monitor usage/performance, optimize outcomes (reduce false positives, speed investigations), engage in pre-sales as an SME, and build executive relationships to secure renewals and growth.

Lead APAC enterprise sales for Hawk across Singapore, Hong Kong and priority markets. Build pipeline from reference logos, develop territory and account plans, engage executive stakeholders, manage full sales cycle from prospecting to close, and collaborate with pre-sales, product, marketing and customer success. Maintain CRM hygiene, forecasting, and regional strategy while representing the company at events and cultivating strategic relationships in financial institutions and payment providers.

Own DACH customer outcomes (GRR, NRR), build and scale a cross-functional delivery organization, manage escalations, align and roll out the global customer operating model regionally, partner with Sales on pre-sales and forecasting, and represent regional health and risks to leadership.

Lead complex enterprise sales to Tier 1 banks, payment providers, and regulated organizations across the U.S. Build executive relationships, manage long sales cycles from prospect to contract, and position Hawk's AI-supported AML and fraud detection solutions. Collaborate with internal teams to deliver proofs of value, drive pipeline, negotiate deals, and influence product strategy.

The Implementation Consultant deploys AML and fraud prevention solutions, assessing client needs, customizing technology, and managing projects for successful implementation.