Teams at Hawk

Own end-to-end customer lifecycle for a portfolio: scope, implement, realize value, drive adoption, and expand revenue. Manage delivery using Hawk methodology, monitor usage/performance, optimize outcomes (reduce false positives, speed investigations), engage in pre-sales as an SME, and build executive relationships to secure renewals and growth.

Lead APAC enterprise sales for Hawk across Singapore, Hong Kong and priority markets. Build pipeline from reference logos, develop territory and account plans, engage executive stakeholders, manage full sales cycle from prospecting to close, and collaborate with pre-sales, product, marketing and customer success. Maintain CRM hygiene, forecasting, and regional strategy while representing the company at events and cultivating strategic relationships in financial institutions and payment providers.

Lead EMEA customer outcomes and a cross-functional regional team (Customer Value Partners, Data Scientists, Implementation Consultants). Own GRR/NRR, escalations, commercial forecasting, hiring and development, regional rollout of the global customer operating model, and partnership with Sales to ensure deliverable scopes and drive regional growth.