Teams at Hastings Direct

Handle inbound customer calls during insurance policy renewals. Listen to queries, gather updated customer information, identify changes in circumstances, and use company systems and training to recommend suitable products and pricing. Provide accurate policy and quotation information, resolve objections, deliver positive customer outcomes, and maintain an exceptional customer experience. The role includes 12 weeks of in-office training followed by hybrid working.

Handle inbound customer calls during insurance policy renewals. Listen to customer needs, fact-find policy changes, navigate internal systems, and recommend suitable products and pricing. Provide accurate information, resolve objections, and deliver positive customer outcomes. The role includes 12 weeks of in-office training before transitioning to hybrid work.

Develop and support analytical and data products that improve insurance pricing, underwriting, and operational efficiency. Build automation for data, analytics, and operational processes using Python and SQL, collaborate with pricing, modelling, engineering, and product teams, and help internal users adopt analytical tooling. The role requires strong problem-solving, communication, accountability, and the ability to manage multiple workstreams.