Teams at Hastings Direct

Owns claims product prioritization, user stories, requirements, acceptance criteria, testing, backlog management, sprint planning, and delivery of transformation initiatives. The role works with business and technical stakeholders, oversees OAT documentation, and develops expertise in the Guidewire core platform.

Supports motor claims commercial strategy by analyzing claims inflation, market movements, performance trends, and emerging claim behaviors. Develops management information and data visualizations, collaborates with internal teams and suppliers, monitors claims performance, and helps implement initiatives to improve commercial outcomes. Requires claims management experience, strong analytical and commercial skills, familiarity with P&L drivers, and the ability to support change in a matrix organization.

Owns personal-loan pricing and trading strategies, using SQL and analytical tools to optimize rates, improve automation, monitor performance, and support financial plans. The role collaborates with modelling teams, analyzes multiple data sources, provides insights to senior leadership, ensures regulatory compliance and fair customer outcomes, and acts as a commercial subject-matter expert while developing supporting analysts.