Teams at Hastings Direct

Manage strategic relationships with suppliers across the motor claims supply chain. Lead supplier meetings, governance, contract risk management, reporting, regulatory adherence, and remedial actions. Drive procurement and commercial initiatives, improve supply chain efficiency, identify innovation opportunities, and support better customer outcomes through data, technology, and AI. The role also requires strong stakeholder engagement and supplier performance management.

Design, develop, deploy, and maintain decisioning systems for personal lending. Integrate credit bureau and open banking data, enhance decision engine configurations, investigate production issues, perform root cause analysis, and maintain regulatory governance and documentation. Serve as the technical subject matter expert while collaborating with Credit Risk, Product, Operations, and other stakeholders.

Handle inbound customer calls following accidents, accurately set up and document insurance claims, gather missing information, assess liability, and explain next steps. The role requires empathetic communication, careful recordkeeping, independent decision-making, and confidence managing difficult conversations and complaints. Employees receive five weeks of hybrid training and work primarily remotely, attending the Leicester office approximately once weekly.