Teams at Hastings Direct

Investigate and resolve customer complaints about motor claims in line with company policies and FCA regulations. Deliver excellent customer service across contact types, own complaint outcomes, document investigations, meet KPIs, and contribute to root-cause analysis and process improvements.

Investigate and resolve customer complaints for motor claims within an FCA-regulated environment. Deliver excellent customer service, manage end-to-end complaint investigations, maintain documentation, adhere to policies and regulatory procedures, and contribute to root-cause analysis and process improvements.

Lead enterprise application engineering across Modern Workplace, Contact Centre and HR/Finance platforms. Define engineering standards and governance, drive service quality, shape roadmaps, manage suppliers, build teams, and champion continuous improvement, security, resilience and measurable service outcomes.