Teams at Harvard Business Publishing

Manage a regional portfolio of higher education institutions to drive revenue growth, adoption, and retention. Build multi-level relationships with faculty and administrators, lead virtual and in-person engagements, execute territory go-to-market strategy, negotiate agreements, and collaborate with cross-functional teams. Use Salesforce and analytics to monitor usage, identify opportunities, and design targeted campaigns. Travel frequently across the US West region to strengthen partnerships and promote HBI learning solutions.

Produce and execute live virtual events via Webex and Zoom, providing end-to-end support (setup, delivery, recording, reporting). Troubleshoot technical and scheduling issues in real time, manage calendars, create and deploy in-event polls, and coordinate with clients, facilitators, moderators, and thought leaders across time zones to ensure first-class learner experiences.

Lead transformation of help desk and end user support into an AI-first digital workplace. Implement Copilot integrations, autonomous endpoint management (Intune/MDM), API-driven automation, telemetry-driven self-healing, and embed governance with Security while building and reskilling a small outcome-driven team.