Jobs at Harte Hanks

Leads logistics sales and operations, driving revenue growth, client retention, and efficient end-to-end supply chain performance. Develops sales strategies, forecasts revenue, optimizes processes, manages logistics providers and vendor contracts, controls costs, mitigates operational risks, and establishes performance metrics. Collaborates with finance and other stakeholders to align capacity with demand, maintain profitability, and meet client expectations. Presents operational and financial performance to executives, employees, clients, and external partners.

Designs, develops, deploys, and maintains interactive Tableau dashboards and business intelligence reports. Translates stakeholder requirements into scalable data models, optimized queries, and visualization-ready datasets. Integrates multiple data sources, supports ETL and data-flow processes, validates dashboard usability and accuracy, and applies performance and visualization best practices. Collaborates with business analysts, operations leaders, BI teams, and external reporting contacts to deliver timely, actionable reporting solutions.

Generate and qualify net-new business opportunities through inbound responses, outbound outreach, networking, presentations, discovery calls, and proposals. Manage prospects through opportunity identification, align client needs with service offerings, maintain accurate CRM records, communicate pipeline insights, and collaborate on Statements of Work. Build relationships with C-level decision-makers while achieving or exceeding sales quotas.

Handle inbound customer service and technical support inquiries by phone, chat, and email in English and Quebecois French. Diagnose issues, ask probing questions, document interactions and troubleshooting steps, route cases appropriately, and follow escalation procedures. The role requires multitasking across applications, managing high contact volumes, and providing empathetic, accurate support for payroll service users.

Monitors and evaluates customer service transactions across calls, email, chat, social media, and back-office channels. Analyzes quality data, identifies root causes, recommends process improvements, documents results, maintains quality reports, and conducts calibration sessions with internal teams, clients, and vendors. Provides feedback to operations and training teams, supports performance improvement, tracks program progress, and ensures adherence to quality standards and client requirements.

Leads and mentors a Japan-based BDR team, driving multichannel pipeline generation, KPI performance, coaching, CRM adoption, outreach strategy, reporting, and process improvement. Collaborates with regional sales, marketing, enablement, and global BDR leadership teams to align go-to-market initiatives. The role requires strong B2B prospecting expertise, analytical skills, bilingual Japanese and English communication, and experience developing sales talent in a remote, cross-functional environment.