Jobs at Harper (harperinsure.com)

Own Harper’s revenue operating system, including funnel definitions, CRM behavior, routing, forecasting, instrumentation, pipeline hygiene, and funnel analysis. Partner with sales and operational teams to implement controlled workflow changes, automate repeat work, reconcile metrics to source records, and measure effects on conversion, speed, and booked revenue. This is an on-site San Francisco role focused on building a reliable, inspectable revenue system.

Resolve complex customer issues involving payments, disputes, cancellations, audits, and insurance operations. Reconcile records across customer, payment, policy, communication, and external systems; communicate directly by phone; document evidence, ownership, and next steps; coordinate escalations; and identify recurring causes for product, process, training, or finance improvements.

Own the commercial insurance renewal process from early account review through customer discussions, recommendations, closing, binding, and outcome tracking. Responsibilities include assessing business changes, coordinating renewal or remarketing strategies, explaining pricing and coverage, resolving account risks, improving retention and revenue, and identifying expansion opportunities.

Own referred commercial insurance opportunities from initial contact through quote, recommendation, objection handling, and close. Maintain customer trust, provide partners with accurate updates, coordinate across internal teams, and analyze conversion, quality, and revenue outcomes. The role requires high-volume phone work, in-office attendance in Atlanta or San Francisco, and obtaining a commercial insurance producer license within approximately 30 days.

Owns opening new markets and partner channels from zero for an AI-native insurance company. Responsibilities include generating initial relationships and referrals, managing distribution metrics, building channel motions, coordinating partnerships, sales and operations, solving market problems end-to-end, and documenting scalable processes. The role is San Francisco-based, in-office, and requires heavy travel, autonomy, strong communication, and demonstrated ownership in high-paced startup or GTM environments.

Owns cloud infrastructure, developer productivity, AI tooling, SRE, and production support for a rapidly scaling engineering organization. The role requires hands-on technical leadership, troubleshooting across databases, networking, compute, Docker, and Kubernetes, while building a platform team from two to five or six people. Responsibilities also include establishing on-call, SLA, SLO, and broader SRE practices, recruiting team members, and expanding infrastructure, developer productivity, and production support functions.

Own the Growth engineering organization, including lead acquisition across web, aggregators, social, paid, and organic channels, plus intake capacity through policy completion. Manage and grow the team from five to approximately ten engineers, provide career development, architect scalable Voice AI systems, partner with marketing, sales, and operations, remain hands-on with architecture and coding, and lead hiring in a high-growth environment.

Lead and build partner distribution channels that place insurance at mandatory customer moments. Close initial marquee partners, design economics, attribution, contracts and playbooks, measure partner-sourced outcomes, and hire and scale a team once the motion is proven. Operate cross-functionally with product, legal, compliance, and ops; be hands-on in deal execution and metrics reporting to the CEO.

Lead discovery and commercialization of new insurance verticals: identify emerging markets, validate opportunity, design end-to-end GTM motions, acquire first customers, codify repeatable processes, and hand off to teams while leveraging AI to scale work.

The role involves high-volume outbound and inbound calls to qualify and capture information from business owners seeking insurance solutions, focusing on speed and accuracy while setting opportunities for the sales team.

The role involves transforming informal knowledge into structured documentation for AI integration, training staff, and driving process adoption across operations.

The role involves tackling complex operational challenges, building systems, running analyses, and managing cross-functional initiatives to support the CEO in driving company growth and efficiency.

Build and maintain core infrastructure (databases, AWS, networking, CI/CD) powering thousands of concurrent AI operations. Own reliability (SLOs, on-call, incident response), observability, orchestration of agentic workloads, developer tooling to increase velocity, and evaluation systems measuring AI output quality and cost.

Build and ship AI-powered product features end-to-end across frontend, backend, agents, and evaluation systems. Embed with sales, service, and underwriting operators to identify problems, prototype rapidly, measure impact, and iterate. Own metrics and production outcomes, stay on the cutting edge of models and AI tooling, and present results to the company.

The Operating Memory Lead will document and structure knowledge across sales and operations using AI tools, creating clear operational guides to improve efficiency in a fast-paced startup environment.

Lead Harper's content program: plan and own the content calendar, write and edit blog posts, customer stories, emails, and sales assets, interview customers, support field marketing, collaborate on thought leadership, and track content performance to drive authority, trust, and measurable conversions.

Lead Harper's account-based marketing motion: define target accounts and triggers, build vertical playbooks, run multi-channel campaigns, align with sales, own targeting/data, and measure pipeline and revenue outcomes across verticals.

Partner with the Growth Marketing Lead to synthesize channel performance, own KPI reporting, run LTV/CAC and cohort analyses, evaluate experiments, and translate messy data into clear, prioritized recommendations that drive marketing decisions. On-site in San Francisco, measured by the decisions your analysis changes.

The Product Manager will own a module focused on improving the commercial insurance process using AI. Responsibilities include managing KPIs, translating customer nuances into system requirements, conducting evaluations, and collaborating closely with operators and customers.

Own and execute Harper's end-to-end SEO and GEO strategy across traditional search and AI-powered discovery. Drive organic visibility for high-intent commercial insurance queries, lead GEO development for AI-generated answers, partner with content and engineering on technical SEO and structured data, and build measurement and reporting to deliver ranking, traffic, and conversion improvements within 6–12 months.