Jobs at Harbor IT

Provides Tier 2 technical support for managed service clients, resolving advanced hardware, software, network, Microsoft 365, identity, endpoint, and security issues. Administers Microsoft environments, manages tickets and patching through RMM and PSA tools, monitors systems, documents solutions, supports deployments, mentors junior technicians, and participates in emergency on-call coverage. The role serves healthcare and life sciences clients with attention to HIPAA, PHI handling, uptime, and security requirements.

Lead client cybersecurity incidents from triage through containment and reporting. Serve as incident commander, coordinate SOC and technical teams, communicate with executives and external counsel or DFIR firms, and determine escalation boundaries. Build incident response playbooks, severity models, escalation processes, client reports, and tabletop exercises. Mentor analysts and improve detection practices. The role requires hands-on investigation across cloud, identity, endpoint, server, and network environments, plus on-call availability.

Leads the mid-market service delivery POD, managing technical and service delivery staff, SLAs, ticket queues, projects, PMO standards, PSA data integrity, utilization, delivery margins, client escalations, renewals, and service improvement. Builds SOPs and operational playbooks, oversees project budgets and resources, reports performance metrics, supports client relationships, and partners on retention and expansion. The role establishes a new POD and is accountable for service quality, project delivery, financial accuracy, team performance, and client outcomes.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.

The Invoicing Specialist manages recurring, service ticket, sales order, project, and credit memo invoicing. Responsibilities include maintaining billing agreements, processing fixed-fee and time-and-materials invoices, synchronizing ConnectWise with NetSuite, resolving discrepancies, supporting customer billing inquiries, maintaining credit memo records, and assisting with month-end close, deferred revenue, controls, and process improvements.

Own end-to-end UCaaS, cloud voice, contact center, and carrier migration projects from agreement through support handoff. Lead client communications, technical discovery, project planning, cutovers, risk and budget management, vendor coordination, documentation, training, and closeout. Translate voice, network, firewall, QoS, E911, and compliance requirements into actionable plans. Direct cross-functional resources without direct authority, manage scope and change orders, support presales, and improve project management processes. The role is hybrid in Framingham, Massachusetts, with limited travel and occasional after-hours or weekend cutover work.

Provides first-line technical support for multiple clients by troubleshooting Windows, Microsoft 365, hardware, networking, printers, VoIP, account access, and connectivity issues. Handles tickets, password resets, user setup, documentation, routine maintenance, antivirus checks, and escalations. The role requires customer-focused communication, ongoing training, and approximately four to six weeks of in-person training in Graham, North Carolina.

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

The Account Executive will drive new logo acquisition in IT services, manage the full sales cycle, and collaborate with teams to build solutions, aiming for revenue growth.

Own end-to-end delivery of professional services engagements (infrastructure, cloud, Modern Work). Lead initiation, scoping, scheduling, resource coordination, risk and budget management. Act as primary client contact, protect scope and margin, manage change orders, maintain project data in ConnectWise Manage, produce documentation, coordinate cross-functional teams, and contribute to PMO process and tooling improvements.