Teams at Haier America

Handle inbound service calls to upsell extended warranty insurance products, assess customer needs, ensure FCA regulatory compliance, meet sales targets, and deliver excellent customer service while working fully remote with occasional on-site induction in Warrington.

Handle inbound customer enquiries across product queries, order changes and complaints. Own cases end-to-end, provide clear timely communication, resolve issues empathetically, use CRM and IT tools, and contribute to high customer satisfaction and brand loyalty.

Lead HR operations for Workday, maintain accurate people data, produce HR reports and dashboards, support HR system enhancements, manage onboarding and lifecycle administration, perform data audits and validation, and develop resources to improve manager self-service and colleague experience.