Teams at Guild Mortgage

Supports mortgage origination compliance through complaint investigations, regulatory and investor examinations, risk-based monitoring, transactional testing, regulatory research, root cause analysis, reporting, and remediation. Independently manages multiple compliance matters, develops testing methodologies and monitoring materials, communicates findings to regulators and leadership, and recommends improvements to compliance controls and the Compliance Management System.

Supports mortgage originators with lead-to-contract activities, including appointment setting, database updates, credit report and AUS preparation, client communications, documentation collection, compliance-approved marketing, and loan-status inquiries. Maintains referral relationships, manages calendars, responds to leads, and provides clerical support while following SAFE Act, privacy, and company restrictions. The role requires strong organization, responsiveness, customer service, communication, data-entry, and Microsoft Office skills.

Manages mortgage loan production support operations, including supervising staff, maintaining loan data and documentation, monitoring compliance and performance metrics, managing pipelines and workloads, resolving escalated loan issues, coordinating customer and realtor interactions, and improving procedures. Provides staff training and coaching, supports quality control and risk management, prepares reports, and may originate loans or attend closings as needed.