Teams at Guild Mortgage

Provides administrative and operational support for mortgage loss mitigation, including tracking trial payment plans, preparing loan modification documentation, ordering fees and credit reports, processing investor and mortgage insurance reporting, reviewing payment exceptions, issuing regulatory letters, maintaining compliance codes, and assisting with audits and training. The role requires strong organization, communication, attention to detail, customer service, and proficiency with Microsoft Office and related software.

Supports national community lending initiatives through program analytics, ROI dashboards, event planning, reporting, partner coordination, and sales enablement. Analyzes event and lending data using CRM and business intelligence tools, manages event logistics, budgets, vendors, and compliance, and provides actionable insights to sales and leadership. Builds relationships with nonprofits and housing partners while maintaining scalable event resources and measuring community impact.

Supports marketing and marketing technology initiatives by gathering and documenting requirements, user stories, workflows, data flows, and acceptance criteria. Partners with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders on websites, landing pages, CMS, analytics, tagging, SEO, forms, integrations, and accessibility. Translates business needs into actionable requirements while addressing APIs, data mapping, permissions, errors, dependencies, and system performance.