Teams at Guidewire Software

Lead the design, development, testing, deployment, and maintenance of secure, scalable backend services, APIs, microservices, and distributed platform systems. Provide technical leadership and mentorship, improve reliability, observability, performance, security, and developer productivity, and collaborate with product, infrastructure, and security teams. Apply cloud, data, automation, and AI-enabled development practices to enhance platform operations and customer value.

Provides 24x7 technical support for Guidewire applications in cloud and on-premise environments. Responsibilities include troubleshooting customer cases, reviewing logs and configurations, performing cloud service operations, coordinating fixes, managing incidents against SLAs, communicating with customers, and creating documentation. The role also identifies recurring issues and contributes to reliability, automation, AI adoption, and continuous service improvement.

Configure and integrate Guidewire BillingCenter for P&C insurance customers. Responsibilities include requirements analysis, system integrations, data migration, technical documentation, testing, defect resolution, Agile delivery, and collaboration with architects, business analysts, developers, and QA teams. The role also supports cloud modernization and uses automation and responsible AI to improve implementation outcomes.