Jobs at GT Independence

Conducts enrollment for individuals and their support networks, ensuring documents are complete, accurate, confidential, and HIPAA compliant. Identifies process improvements, maintains administrative records, and performs outreach to community partners, referral sources, and stakeholders to support enrollment growth and service accessibility.

Manages a business operations unit by monitoring performance metrics, improving processes, overseeing caseload distribution, ensuring compliance, developing staff, maintaining State agency relationships, resolving escalated complaints, and reporting program effectiveness to leadership.

Manages an operational unit, monitoring performance metrics, staff caseloads, compliance, productivity, payroll adherence, and program effectiveness. Evaluates processes and systems, leads quality improvement initiatives, develops staff, maintains relationships with state agencies, resolves escalated customer complaints, and communicates goals and results to stakeholders.

Leads regional enrollment operations for self-direction programs, managing referrals, participant and stakeholder relationships, enrollment communications, staff performance, training, scheduling, reporting, and process improvement. Develops enrollment plans, drives growth through presentations and meetings, resolves issues, and supports business development opportunities.

Leads regional enrollment operations for self-direction programs, managing referrals, participant enrollment, stakeholder relationships, communications, issue resolution, staffing, training, and process improvement. The role develops enrollment strategies, conducts presentations, supports business development, manages employees, and prepares operational plans and project reports to drive organizational growth and ensure a smooth participant experience.

Manages an operational unit supporting real-time program delivery, staff performance, customer satisfaction, payroll adherence, and goal attainment. Responsibilities include developing metrics, improving processes, monitoring caseloads and compliance, evaluating program effectiveness, leading quality initiatives, developing staff, liaising with state agencies, resolving escalated complaints, and communicating results to stakeholders.

Designs, develops, and maintains standardized training programs and multimedia learning resources. Partners with subject matter experts and stakeholders to define learning objectives, translate complex processes into actionable content, and apply adult learning principles. Creates instructor-led and self-directed training, manages accessibility and version control, supports trainers, and measures training effectiveness through assessments, surveys, and performance metrics.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.

Conducts enrollment for individuals and their support networks, verifies documentation accuracy, maintains confidentiality and HIPAA compliance, improves enrollment processes, and performs outreach to community partners, referral sources, and stakeholders to expand access and enrollment.

Lead cross-functional projects end-to-end using PMI-aligned methodologies (waterfall, agile, hybrid). Manage charters, schedules, risks, communications, budgets, and stakeholder relationships. Support new business implementations, training, vendor integration, and continuous improvement of EPMO tools and processes.

Conducts enrollment for individuals and their support networks, verifies documentation, maintains confidentiality and HIPAA compliance, improves enrollment processes, and performs outreach to community partners and referral sources. The role supports access to self-directed long-term care services through accurate administrative coordination and person-centered service.

Conducts enrollment for individuals and their support networks, verifies accurate documentation, maintains confidentiality and HIPAA compliance, improves enrollment processes, and performs outreach to community partners and referral sources. The role supports access to self-direction programs through organized administrative and stakeholder-facing services.

Provide phone-based support to individuals self-directing their care and internal stakeholders. Responsibilities include call logging, document preparation and management, DocuSign administration, compliance recordkeeping, timesheet review, payroll checklist completion, time tracking, and resolving rejected timesheet issues with team members.

Leads and governs an enterprise-wide project management office, overseeing strategic initiatives, operational programs, technology investments, and transformation portfolios. Establishes PMO standards, methodologies, tools, and governance; provides executive visibility into delivery status, dependencies, risks, and financial impact; supports private equity value-creation initiatives and integrations; applies Lean process improvement; and builds a high-performing EPMO team.

Lead cross-functional projects from initiation through closure using waterfall, agile, and hybrid methodologies. Coordinate executives, subject-matter experts, operations, IT, finance, compliance, vendors, and external partners to deliver initiatives on time and within budget. Manage state and contract launches, including readiness, training, vendor integration, and go-live execution. Identify workflow bottlenecks and implement process improvements through change requests and standardized procedures.

Manages an operational unit supporting real-time service delivery, staff performance, productivity, payroll adherence, customer satisfaction, and goal attainment. Develops metrics, evaluates processes, leads quality improvement, monitors compliance, distributes caseloads, reports program effectiveness, develops staff, liaises with State agencies, resolves escalated complaints, and communicates goals and results to stakeholders.

Manages an operational unit by monitoring performance metrics, improving business processes, overseeing staff caseloads, evaluating program effectiveness, ensuring compliance, developing employees, coordinating with state agencies, resolving escalated complaints, and communicating results to stakeholders.

Manages an operational unit supporting real-time service delivery. Responsibilities include developing performance metrics, improving processes and systems, monitoring caseload distribution and compliance, evaluating program effectiveness, training staff, liaising with state agencies, resolving escalated complaints, and communicating goals and results to stakeholders.

Directs operational units delivering fiscal intermediary services, maintaining standards, implementing policies and strategic objectives, managing performance, developing leaders, and coordinating across departments. The role oversees workloads, continuous improvement, customer service, payroll and processing initiatives, agency relationships, compliance, and service delivery. It requires strong business management, communication, organization, leadership, problem-solving, and administrative skills. Work is performed from a home office, with travel potentially required.

Conducts enrollment for individuals and their support networks, ensuring documents are complete, accurate, confidential, and HIPAA compliant. The role identifies process improvements, maintains administrative records, and performs outreach to community partners, referral sources, and stakeholders to support enrollment growth and service accessibility.