Jobs at GT Independence

Provide phone-based support to customers and stakeholders, manage DocuSign and document workflows, enter and maintain records in databases, review timesheets and complete payroll checklists, ensure compliance for audits, and collaborate with the team to resolve rejected timesheets and reduce errors.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services, ensure accurate enrollment documentation, educate and advocate for self-direction, maintain HIPAA compliance, recommend process improvements, and travel frequently to community settings.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services, ensure accurate enrollment documentation, educate and advocate for self-direction, maintain HIPAA confidentiality, recommend process improvements, and perform related administrative duties with frequent community travel.

The Operations Training Specialist develops and delivers training programs, updates procedures, ensures compliance, collaborates across departments, and supports IT development for customer service and payroll operations.

Lead end-to-end regional revenue cycle performance including enrollment through payment. Drive AR strategy, denial reduction, payer escalation, forecasting, governance, and cross-functional integration. Develop Claims Leaders, standardize revenue processes, and support margin expansion and scalable growth.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services, ensure enrollment documents are complete and accurate, educate consumers and their support circle about self-direction, maintain HIPAA/confidentiality, recommend process improvements, and perform other assigned duties with frequent community-based travel.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services, ensure accurate enrollment documentation, educate consumers on self-direction, maintain HIPAA confidentiality, recommend process improvements, and support team operations.

Conduct face-to-face and virtual enrollments for consumers and their support circle, ensuring accurate, complete enrollment documentation. Educate and advocate for self-direction, maintain HIPAA confidentiality, recommend process improvements, collaborate with team members, and perform community-based work requiring frequent travel and PPE for in-person meetings.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services, ensure complete accurate enrollment documentation, educate and advocate for self-direction, maintain HIPAA confidentiality, recommend process improvements, and support team objectives with frequent community travel.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services; ensure documents are complete and HIPAA-compliant; educate and advocate for self-direction; recommend process improvements; maintain confidentiality and collaborate with team.

Conduct face-to-face and virtual enrollments for consumers receiving financial management services; ensure complete, accurate documentation; educate and advocate for self-direction; maintain HIPAA compliance; recommend process improvements; perform other duties and travel frequently for community-based enrollments.

Provide bilingual phone-based customer support for self-directed care customers: manage DocuSign and document systems, maintain call logs and compliance records, review timesheets, complete payroll checklists, and collaborate with team to resolve rejected timesheets and reduce errors.

The Revenue Cycle Manager oversees revenue performance, leads claims teams, improves reimbursement, reduces denials, and ensures compliance across regions.

Lead budgeting, forecasting, driver-based financial models, and reporting for a multi-state FMS organization. Provide KPI dashboards, variance analysis, scenario modeling, and cross-functional financial guidance to support state transitions, program launches, and strategic decisions. Improve FP&A processes, automate analyses, and optimize financial systems.

Provide phone-based support to people self-directing care and stakeholders. Tasks include call handling, data entry into databases/call logs, preparing and sending documents via DocuSign/email, managing DocuSign accounts, reviewing timesheets, completing payroll checklists, ensuring compliance for audits, and collaborating with team members to resolve issues and reduce errors.

Lead and manage the regional enrollment team to drive referrals and enrollments; cultivate relationships with case managers and referring agencies; oversee end-to-end enrollment processing; train participants and staff on GT tools (DocuSign, GT Enroll, GT Caregiver App); manage staffing, performance feedback, process improvements, and operational reporting to meet growth goals.

Lead creation and lifecycle management of SOPs, change management, and operational readiness. Partner with IT, Compliance, and Training to support system rollouts, validate workflows, and enable adoption. Monitor standards adherence, drive continuous improvement, and maintain performance dashboards to inform leadership decisions.

The Claims (Billing) Specialist prepares billing data, submits invoices, manages payments and claims, and ensures compliance with agency guidelines.

The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensures documentation accuracy, and recommends improvements while maintaining HIPAA compliance.

As a Customer Support Specialist, you'll provide phone support to customers self-directing their care, manage documentation, ensure compliance, and collaborate with your team to resolve issues.