The Program Manager oversees operational units, monitors performance metrics, evaluates processes, ensures payroll adherence, and leads staff development and communication.

The Human Resources Specialist provides support in employee training, onboarding, document management, and upholds confidentiality while ensuring compliance with policies.

The Procurement & Disbursement Manager oversees procurement processes, enforces standards, ensures compliance, maintains documentation, and identifies process improvements and cost-saving opportunities.

The Revenue Cycle Manager oversees revenue performance, leads claims teams, improves reimbursement, reduces denials, and ensures compliance across regions.

The Revenue Cycle Manager oversees regional revenue performance, reduces denials, improves reimbursement, and leads teams for financial governance and compliance.

The Operations Training Specialist designs training programs, conducts sessions, develops policies, collaborates with IT, and ensures continuous improvement in customer service and payroll operations.

Monitor federal/state regulations, oversee regional policies, audits, contract reporting, and CBC reviews; investigate compliance incidents (Fraud, HIPAA), manage PIPs/CAPs, and support continuous improvement.

Support and execute quality assurance programs including audits, data analysis, root cause investigations, KPI monitoring, CARF accreditation support, reporting, and continuous improvement across cross-functional teams.

Provide legal analysis, draft and review contracts, ensure compliance with federal and state healthcare laws (Medicaid, Stark, False Claims), support business development and contract negotiations, manage contract systems, and advise operations on legal risk and regulatory requirements.

Manage day-to-day operations for a unit, including staffing, payroll adherence, performance metrics, process improvements, compliance monitoring, reporting, stakeholder liaison, staff development, and resolving escalated customer issues.

Provide legal analysis and advice on healthcare laws (Medicaid, waivers, Stark, False Claims, contract law); draft and review contracts; manage contract system; support compliance, business development, and RFP responses.

The Enrollment Specialist completes intake forms, assists customers with service information, maintains records, and communicates with families to support consumers throughout the Self Determination process.

Supervise payroll operations staff, manage daily workflow, coach and train team members, improve processes, assist with DocuSign documentation/training, support staffing and scheduling, and contribute to operational reporting and projects.

Own and resolve complex customer escalations, coordinate cross-functional teams to identify root causes, track and report resolution metrics using Fresh Service, recommend process improvements, and train service teams to reduce future escalations.

The Talent Acquisition Specialist is responsible for recruiting talent, managing the hiring process, and coordinating with hiring managers. Key duties include creating job postings, screening candidates, and supporting onboarding, all while ensuring an engaging experience for candidates.

The Customer Support Specialist I assists customers with service inquiries, manages documents via DocuSign, and supports compliance standards in a call center environment.

Provide phone-based support to people self-directing care and stakeholders. Perform data entry, document management (including DocuSign), timesheet and payroll processing, mailings, compliance checks, and general administrative tasks across Customer Service, Payroll, and Processing.

The Enrollment Manager leads the enrollment team, develops and implements enrollment plans, cultivates relationships with referrers, and ensures a smooth enrollment process while managing and training staff.

Provide bilingual phone-based customer support for people self-directing care: handle calls, data entry, DocuSign and document management, timesheet review and payroll checklists, ensure compliance for audits, and collaborate to resolve rejected timesheets.

The Enrollment Manager oversees the enrollment process, develops strategies for new referrals, and manages a team to ensure quality service in enrollment operations.