Teams at Group 1001

Lead creation of a customer resolution and escalation function: hire and manage resolution coordinators, build tracking and dashboarding for trends and root causes, drive SLA and first-contact resolution improvements, run outbound service recovery campaigns, partner with contact center, ops and technology teams, and present recommendations to senior leaders to improve customer experience.

Drive annuity sales growth across an assigned Indiana/Southern Illinois territory by building advisor relationships, executing annual sales plans, leveraging CRM and marketing resources, conducting presentations and meetings, qualifying leads, forecasting, and traveling ~50% to support bank and broker-dealer channels.

Lead design and implementation of scalable data pipelines and warehouses, establish data quality frameworks, mentor engineers, drive technical architecture and tooling decisions to support insurance analytics and operations.