Search the 2 jobs at GroundWidgets

The IT Implementations Trainer conducts on-site and remote software configurations, provides training to clients, and ensures customer satisfaction. Responsibilities include documenting training outcomes, understanding customer needs, and collaborating with the Implementations Team Leader.

The Software Support Analyst will manage customer incidents, assist in documenting support incidents, monitor compliance with SLAs, and train customers on products, ensuring high client satisfaction and efficient service delivery.