Jobs at GridX

Leads complex customer onboarding and technology integration projects for utility customers, managing planning, requirements, resources, budgets, risks, timelines, change control, communications, and project closure. Partners with Sales, Engineering, Customer Success, executives, and offshore teams to deliver projects on schedule and within scope. Owns and improves project management processes, methodologies, automation, quality assurance, and governance while guiding customers through GridX product capabilities and integrations.

Lead technical support for GridX SaaS products (rate analytics, load forecasting, billing). Interface with clients to resolve complex technical and billing issues, perform root cause analysis, improve validation frameworks, collaborate with DevOps/Engineering/Product to build dashboards and tools, assist onboarding, and manage Professional Services project delivery to meet SLAs and customer success metrics.

Lead and manage daily billing operations and technical support for energy-sector SaaS billing implementations. Troubleshoot APIs and workflows, analyze production issues and rate analytics, drive cross-functional process improvements, gather requirements, collaborate with DevOps/Engineering/Product, and serve as project lead for Professional Services to ensure successful delivery and customer satisfaction.