Teams at GridX

Lead technical support for GridX SaaS products (rate analytics, load forecasting, billing). Interface with clients to resolve complex technical and billing issues, perform root cause analysis, improve validation frameworks, collaborate with DevOps/Engineering/Product to build dashboards and tools, assist onboarding, and manage Professional Services project delivery to meet SLAs and customer success metrics.

Lead and mentor a small team of Technical Project Managers to deliver complex, cross-functional software integrations for utility customers. Manage full project lifecycle (planning, requirements, resourcing, configuration, QA, training, go‑live, closure), communicate with stakeholders and executives, own customer expectations, maintain delivery processes and documentation, and evolve project management methodologies and automation to improve efficiency and outcomes.