Teams at GridX

Lead and manage daily billing operations and technical support for energy-sector SaaS billing implementations. Troubleshoot APIs and workflows, analyze production issues and rate analytics, drive cross-functional process improvements, gather requirements, collaborate with DevOps/Engineering/Product, and serve as project lead for Professional Services to ensure successful delivery and customer satisfaction.

Lead technical support for GridX SaaS products (rate analytics, load forecasting, billing). Interface with clients to resolve complex technical and billing issues, perform root cause analysis, improve validation frameworks, collaborate with DevOps/Engineering/Product to build dashboards and tools, assist onboarding, and manage Professional Services project delivery to meet SLAs and customer success metrics.