Teams at GreenLight Workforce Solutions Inc.

Coordinates Korea GTM sales operations across pipeline management, quoting, contracts, billing, customer follow-up, and partner opportunities. Maintains Salesforce data, reconciles CRM and billing information, tracks cross-functional requests, prepares forecast materials, escalates overdue issues, and documents resolutions. Supports customer communications, operational guides, and process improvements using AI and automation tools. Requires professional Korean and English proficiency, strong spreadsheet skills, attention to detail, and effective coordination across Sales, Finance, Legal, Deal Desk, and support teams.

Reviews AI model and vendor decisions for policy adherence, accuracy, and consistency. Creates and maintains golden sets, calibrates vendor sites, manages vendor relationships, analyzes quality metrics, and improves policies, workflows, and tools. Collaborates with operations, policy, engineering, and leadership teams while engaging with potentially objectionable content.

Supports ChatGPT Ads operations in Japan by responding to agency inquiries, handling ad review appeals, investigating billing questions, coordinating Ads Manager troubleshooting, and communicating updates with US-based teams. Tracks inquiries and follows up through resolution while ensuring clear communication in Japanese and English with assistance from AI tools.