Teams at Gravity Haus

Lead Front Desk Specialist provides front desk hospitality, F&B service, and on-shift leadership. Duties include guest check-in/out, PMS and POS use, beverage preparation, member engagement, event support, and coordinating across operations to ensure service standards.

Lead daily front desk operations, recruit/train and coach staff, manage guest arrivals/departures and reservations, serve as Manager on Duty, monitor feedback and KPIs, coordinate with departments, maintain operational standards, SOPs, and budgets to ensure exceptional guest and member experiences.

Serve as the guest-facing representative handling check-ins/outs, reservations, guest communications, concierge tasks, billing, and light bell/valet duties. Support membership engagement, coordinate with internal teams for room readiness and events, maintain front desk operations and records, and uphold safety, cleanliness, and sustainability standards.