Jobs at Granum

Own the data foundation, AI chat experience, and analytics and reporting roadmap for LMN’s SaaS platform. Define trustworthy data structures, drive AskLMN’s rollout, connect dashboards and reports, identify customer insights, and lead cross-functional execution with engineering. The role requires independently translating product strategy into roadmaps, understanding business metrics, delivering meaningful customer and business outcomes, and improving how landscaping and arborist businesses use their data.

Conduct high-volume phone-first outreach to existing customers to identify and qualify upsell and cross-sell opportunities, particularly for invoicing and payments products. Book expansion meetings for Customer Success, track activity and pipeline in Salesforce, coordinate warm handoffs, handle common product objections, and share customer insights. The role also helps establish the account-expansion playbook and drives adoption of unused platform features.

Provide Tier 1 B2B SaaS support through phone, email, chat, and ticketing systems. Diagnose and resolve customer issues, escalate product bugs, contribute to support processes and knowledge-base content, and collaborate cross-functionally. The role requires strong communication, technical troubleshooting, research, prioritization, customer empathy, and the ability to learn new tools quickly.

Build and operate end-to-end services for the LMN Estimates product. Partner with product managers and designers to deliver customer-focused features, improve reliability and performance, design complex systems, review code, document decisions, anticipate failure modes, and support post-incident learning. The role involves continuous production delivery, operational ownership, on-call participation, and AI-assisted development in a collaborative engineering pod.

The Senior Product Designer will own product problems from discovery through launch, creating intuitive experiences for complex workflows and emerging AI-powered, agentic features. Responsibilities include collaborating with product and engineering, prototyping with AI tools, conducting customer research, contributing to design systems and design operations, and improving design quality. The role requires strong UX and interaction design, technical fluency, SaaS product experience, Figma proficiency, and a portfolio demonstrating shipped, outcome-focused work.

Lead Granum’s architecture team and technical roadmap in a hands-on player-coach role. Responsibilities include evolving a mature SaaS platform, modernizing .NET and Angular systems, reducing technical debt, establishing architectural standards, coordinating platform upgrades, enabling CI/CD, strengthening application security and APIs, supporting AI-assisted development, and leading architects while partnering with Product and engineering teams.

Own outbound prospecting in a high-volume SMB environment, cold calling and qualifying leads for Sales Executives. Build relationships with landscaping, tree care, and snow removal businesses, maintain an accurate CRM pipeline, track KPIs, collaborate with the SDR Manager and Sales team, and represent Granum at trade shows in Canada and the U.S. approximately once per quarter.

Granum is seeking enthusiastic talent to join their network for future job opportunities in a collaborative and growth-oriented culture dedicated to improving the green industry. Candidates should be adaptable and eager to learn.