Teams at Granum

Own the data foundation, AI chat experience, and analytics and reporting roadmap for LMN’s SaaS platform. Define trustworthy data structures, drive AskLMN’s rollout, connect dashboards and reports, identify customer insights, and lead cross-functional execution with engineering. The role requires independently translating product strategy into roadmaps, understanding business metrics, delivering meaningful customer and business outcomes, and improving how landscaping and arborist businesses use their data.

Conduct high-volume phone-first outreach to existing customers to identify and qualify upsell and cross-sell opportunities, particularly for invoicing and payments products. Book expansion meetings for Customer Success, track activity and pipeline in Salesforce, coordinate warm handoffs, handle common product objections, and share customer insights. The role also helps establish the account-expansion playbook and drives adoption of unused platform features.

Provide Tier 1 B2B SaaS support through phone, email, chat, and ticketing systems. Diagnose and resolve customer issues, escalate product bugs, contribute to support processes and knowledge-base content, and collaborate cross-functionally. The role requires strong communication, technical troubleshooting, research, prioritization, customer empathy, and the ability to learn new tools quickly.