Teams at Granum

Provide tier 1 B2B SaaS support through phone, email, chat, and ticketing systems. Troubleshoot and resolve customer issues, evaluate and escalate product bugs, contribute to knowledge-base content, improve support processes, and collaborate cross-functionally while delivering timely, empathetic assistance.

Own full-cycle recruiting for high-volume SDR, onboarding, and support roles. Responsibilities include proactive sourcing, outbound outreach, candidate screening and closing, maintaining warm talent benches, updating Greenhouse pipeline data, and delivering a strong candidate experience. The role partners with the Talent Acquisition Specialist and VP of People & Culture while supporting in-house recruiting capability and leveraging AI and modern sourcing technologies.

Leads and scales an outbound Sales Development Representative team by coaching calls, managing quotas and funnel performance, hiring and ramping new reps, improving sales sequences, and developing talent. The manager partners with Marketing, Enablement, and Account Executives to strengthen messaging, training, handoffs, pipeline quality, and sales strategy while building a high-performance team culture.