Grant Thornton Stax
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Professional Services • Analytics • Business Intelligence • Consulting
Provide front-line phone and ticket support for merchants using Stax payment solutions. Troubleshoot basic transaction, deposit, login, terminal, billing, and StaxPay issues; coordinate with Level 2/3 and third-party vendors; meet KPI targets and call metrics; maintain data hygiene and suggest process improvements. May include weekend and evening shifts.
