Jobs at Grafana Labs

Manage and grow a regional team of Solutions Engineers supporting major accounts. Recruit, coach, and develop presales talent while serving as a player-coach and executive sponsor for key customers. Partner with sales, marketing, customer experience, product management, and engineering to drive pipeline, adoption, technical validation, and customer success. Own regional planning, team performance, account programs, and quarterly financial targets while influencing product strategy through customer feedback.

Engage with inbound users and prospects, conduct proactive outreach to target accounts, research and personalize messaging, manage leads in Salesforce and Grafana dashboards, conduct discovery conversations, meet pipeline targets, and collaborate with sales and marketing. The role requires Hindi and English fluency, strong communication and organization, resourcefulness, coachability, and technical curiosity.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, account management, quoting, order processing, and customer requests. Meet quarterly and annual sales targets, maintain forecasts and customer data, manage the Salesforce pipeline, and communicate the value of Grafana Cloud and Grafana Enterprise.

Build and operate control-plane services to create, configure, reconcile, migrate, and operate Grafana Cloud stacks at scale. Implement reconciliation systems, manage rollout mechanisms, improve operational reliability, collaborate cross-functionally, participate in on-call and incident response, and own production behavior and tooling for stack lifecycle workflows.

Build and operate control-plane services and reconciliation systems to manage Grafana Cloud stacks. Ensure stack lifecycle reliability, automate provisioning and rollouts, support regional and cluster expansions, improve incident response and recovery, and collaborate with product, infrastructure, and support teams. Own production behavior, runbooks, alerts, and participate in on-call rotation.

Build and operate control-plane services that manage Grafana Cloud stacks at scale. Design reconciliation systems, manage rollouts, support region/cluster launches, improve incident response, collaborate cross-team, and own production behavior, runbooks, dashboards, and recovery procedures for stack lifecycle and configuration.

Lead and mentor Growth Account Executives across the West US to drive pipeline and revenue, establish territories and quotas, close complex enterprise deals, build long-term strategic customer relationships, and partner cross-functionally to execute sales strategy.

Responsible for prospecting, qualifying, and closing net-new enterprise customers across the West. Manage full sales cycle including demos, proofs of concept, proposals, and negotiations. Maintain pipeline and forecasts in Salesforce, articulate product value, support trials, and hand off customers to Customer Success while meeting quarterly and annual sales targets.

Build and operate control-plane services and reconciliation systems for Grafana Cloud stacks. Design scalable, reliable backend microservices, improve rollout and recovery paths, support regional rollouts, collaborate across teams, participate in incident response and OnCall, and contribute to roadmap and operations improvements.

Lead West Coast regional marketing programs from strategy through execution, managing budgets, goals, stakeholders, timelines, events, ABM initiatives, and performance reporting. Partner with Sales and SDR teams, identify process improvements, and develop scalable AI-enabled workflows for marketing operations and reporting. Independently manage risks and priorities while guiding associates and contractors.

Own and improve incentive compensation systems and commission operations. Assess workflows, replace manual processes with scalable automation, configure and optimize Xactly, integrate CRM, HRIS, data warehouse, and compensation platforms, and use SQL to reconcile data and validate outputs. Build AI-enabled workflows, establish documentation and controls, and partner cross-functionally with Finance, People Operations, Revenue Operations, IT, and Data teams.

Own and deliver regional in-person conferences and third-party sponsorships across EMEA and APJ. Responsibilities include venue sourcing and contracting, budget management, vendor coordination, registration, booth setup, on-site leadership, stakeholder alignment, asset approval, performance analysis, and post-event optimization. The role also uses AI and automation to improve planning, reporting, and execution, resolves issues independently, and guides junior staff, contractors, and agencies.

Leads Western Europe regional marketing programs from strategy and budgeting through execution, reporting, and retrospectives. Manages ABM, events, stakeholders, vendors, timelines, and performance goals in partnership with Sales and SDR teams. Uses Splash, Zuddl, Salesforce, Monday.com, AI, and automation to improve marketing efficiency and scalability. Independently manages risks and priorities, translates performance data into recommendations, documents repeatable workflows, and guides junior team members and contractors.

Own and deliver regional in-person events across EMEA and eventually APJ, including conferences and third-party sponsorships. Responsibilities include venue sourcing, contracting, budgeting, vendor management, registration, booth setup, onsite leadership, stakeholder coordination, asset approval, metrics, post-event analysis, and ROI improvement. The role also uses AI and automation to improve event planning and reporting, manages risks and timelines, and guides junior staff and agency partners.

Own and deliver Grafana Labs’ regional conferences and sponsorship events across EMEA and APJ. Responsibilities include venue sourcing and contracting, budget ownership, vendor coordination, registration, booth setup, on-site leadership, stakeholder alignment, asset approval, risk resolution, post-event analysis, and ROI improvement. The role also involves using AI and automation tools, managing multiple concurrent events, supporting junior staff and agencies, and traveling approximately 40% by plane.

Owns and delivers regional conferences and third-party sponsorship events across EMEA and APJ. Responsibilities include venue sourcing, contract negotiation, budgeting, vendor coordination, registration, booth setup, on-site leadership, stakeholder collaboration, asset approval, event metrics, post-event analysis, risk resolution, and process improvement using AI and automation tools. The role also guides junior staff, contractors, and agencies while managing multiple events and frequent international travel.

Responsible for prospecting and closing new business across Benelux. Manage full sales cycle (outbound/inbound, demos, POCs, proposals, negotiations), track pipeline and forecasts in Salesforce, convey value of Grafana products, and hand off customers to Growth team. Meet quarterly and annual sales targets.

Lead architecture, delivery, and operation of large distributed telemetry databases. Define technical strategy, SLOs/SLIs, and reliability practices; drive performance, cost, and observability improvements; lead incident response and cross-team projects; mentor engineers; and represent engineering to stakeholders.

Partner with Product, Design, Engineering, and Data to define KPIs and measurement for AI-powered features, guide instrumentation, design and evaluate experiments, build dbt models, create dashboards, and influence product analytics standards and long-term strategy.

Lead marketing analytics as the architect of the data-driven growth engine: build BigQuery data schemas, predictive models (attribution, MMM, LTV), agentic AI monitoring, automated orchestration, executive BI, and target-setting frameworks to optimize demand generation and funnel quality across GTM.