Teams at Gorgias

Create original social video content for Gorgias by developing concepts, scripting, filming, editing, and delivering recurring formats. Research ecommerce and customer experience audiences, tell customer and employee stories, adapt cultural trends, collaborate on distribution, analyze performance, and iterate based on audience response. The role requires strong creative judgment, practical video skills, social platform knowledge, initiative, and willingness to travel for content production.

Lead Gorgias's pre-sales Solutions Engineering and post-sales Forward Deployed Engineering teams for enterprise merchants. Own technical deal wins, complex AI agent deployments, professional services pricing and P&L, and scalable deployment offerings. Build prototypes, review code, guide integrations, improve automation and retention outcomes, and translate enterprise customer needs into product priorities. The role combines hands-on technical leadership, commercial operations, team building, and AI implementation across distributed global teams.

Build and maintain AI agents, automations, and end-to-end workflows for Sales, Marketing, Customer Success, and Partnerships. Responsibilities include developing agent skills, managing lead and account workflows, integrating APIs and GTM tools, debugging automations, tuning prompts, reviewing output quality, improving CRM data processes, and training go-to-market teams to supervise agent outputs.