Teams at Gorgias

Manage a portfolio of 50–60 enterprise ecommerce customers, building stakeholder relationships, conducting check-ins and QBRs, driving AI and automation adoption, optimizing support workflows, monitoring customer health, mitigating churn risk, and supporting renewals and expansions. Collaborate with Sales, Product, and Support teams, maintain accurate account data, troubleshoot issues, and share customer insights to improve products and team processes.

Manage a high-volume portfolio of commercial ecommerce customers, driving product adoption, automation, AI workflow implementation, account health, and retention. Guide customers through practical solutions, troubleshoot issues, optimize support operations, monitor risk signals, support renewals, and collaborate with Sales, Product, and Support. Maintain organized customer records, prioritize accounts, and share insights that improve team processes.

Manage a high-volume portfolio of commercial ecommerce customers, driving product adoption, AI and automation workflow implementation, account health, retention, and renewal support. Partner with customers to optimize support operations, troubleshoot issues, identify risks, and improve platform value. Collaborate with Sales, Product, and Support while maintaining accurate account data and contributing insights to improve team processes.