Teams at Gorgias

Build and automate Gorgias’s go-to-market systems across marketing, sales, implementation, and customer experience. The role owns HubSpot and related integrations, redesigns workflows, improves data hygiene, develops AI-powered automations, and creates actionable dashboards. Success depends on independently scoping, shipping, documenting, and driving adoption of operational systems while partnering closely with GTM teams and leadership.

Manage end-to-end onboarding for enterprise customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent rollout, ecommerce integrations, and project timelines. Translate customer data and AI outcomes into executive-level business value, mitigate roadblocks, and coordinate internal teams. Build trusted customer relationships, drive time to value, document best practices, and coach peers while leveraging AI tools to improve implementation efficiency.

Design, build, and scale an AI-driven conversational commerce platform. Architect resilient, cloud-native microservices, implement monitoring and observability, optimize performance, integrate AI features, and mentor junior engineers while collaborating cross-functionally.