Jobs at Goosehead Insurance

Manage incoming operations requests, route and communicate responses, process employee terminations, and support individual and entity licensing (including GH and TWG). Maintain inboxes and use Salesforce to track operations tasks.

Work with franchise owner prospects to generate and qualify leads via cold calls, email, ZoomInfo and LinkedIn; advise on franchise financial requirements; assist Territory Manager with candidate evaluation and support franchise channel growth. May require travel to territory.

Entry-level retention specialist who reshops expiring or problem policies, conducts inbound/outbound client outreach, presents alternative coverage, mitigates cancellations, and identifies cross-sell opportunities. Uses established scripts and workflows, documents interactions, maintains state insurance license, completes required training, and collaborates with team to meet retention and productivity goals.

Build a book of business by prospecting and creating referral partner relationships with real estate and mortgage professionals. Consult with clients to assess insurance needs, compare options across a large carrier portfolio, and deliver customized household risk solutions. Track sales goals and generate new and renewal commissions.

Manage, configure, and maintain the company Learning Management System (LMS); provide user support and troubleshooting; upload and test course content; generate reports and analytics; customize system roles and learning paths; collaborate with stakeholders; ensure compliance and data privacy; support Talent & Development tooling, process documentation, and vendor invoice/payments.

Provide warm, professional email support to clients across multiple states. Document case details, resolve or redirect issues, maintain accurate records, collaborate with internal teams, and meet accuracy and turnaround SLAs while prioritizing client experience.

Prepare monthly journal entries, reconciliations, and financial statement analyses; support SEC filings and franchise statements; deliver ad hoc analyses and process improvements; collaborate cross-functionally while maintaining strong controls and managing competing priorities.

Lead and deliver production-grade machine learning systems across the enterprise: define data science vision, build/deploy models, create reusable frameworks, mentor a team, partner with executives, and establish model governance and ethical AI practices.

Designs and delivers insurance product, carrier, systems, sales, service, and marketing training for new and tenured agents through classroom and one-on-one coaching. Updates learning materials, provides feedback, collaborates with leadership to improve programs, and stays current on industry and training best practices.

Lead design and optimization of data models, datasets, and Tableau dashboards; perform deep analyses of large datasets; present insights to senior leadership; oversee Snowflake-based data pipelines; mentor junior BI staff and partner with cross-functional teams to define KPIs and drive data-driven decisions.

Designs, executes, and refines complex quality review programs for P&C servicing. Identifies audit needs, develops methodologies, applies audit techniques, analyzes trends, finds root causes, and delivers insights to improve operations, compliance, and client experience while collaborating with Service Leadership, Operations, and Compliance.

Support planning, tracking, and coordination of cross-functional engineering, product, and data initiatives. Maintain program governance, milestone/dependency tracking, risk and issue management, and executive-ready delivery reporting. Facilitate meetings, maintain Jira/Confluence documentation and dashboards, and support process improvements and automation to increase delivery predictability and visibility.

Design, deploy, and maintain Azure cloud infrastructure and services. Manage VMs, storage, networking, identity, and security. Automate infrastructure with PowerShell, Azure CLI, ARM/Bicep, or Terraform and support CI/CD pipelines, monitoring, troubleshooting, and documentation.

Design and lead scalable, secure platform solutions across cloud, full-stack, and Salesforce ecosystems. Define architecture standards, APIs, integration frameworks, and automation. Drive technical strategy, adopt cloud-native patterns, CI/CD, and DevOps. Oversee Salesforce architecture, governance, and integrations while partnering with cross-functional teams to ensure reliability, scalability, and alignment with business goals.

Drive new business revenue by prospecting and building referral partner relationships with real estate and mortgage professionals. Advise clients on insurance needs, compare carrier options, and deliver customized household risk solutions. Build a book of business, hit monthly sales targets, and manage client relationships using provided training (including Salesforce).

Build a book of business by prospecting and developing referral partner relationships (real estate and mortgage). Advise clients on insurance needs, analyze carrier options, provide custom household risk solutions, and meet monthly new-business revenue goals using Salesforce and taught sales processes.

Manage and optimize HR information systems (HRIS), maintain employee data integrity, configure system settings, support integrations and reporting, troubleshoot user issues, and document processes to support HR operations.

Provide first‑line IT support to corporate users via calls and emails; troubleshoot hardware, software, mobile devices, printers and AV; manage user accounts via Active Directory/Azure AD and PowerShell; maintain inventory, repair and case logs; coordinate vendor repairs; enforce IT policies; perform follow‑up for resolution and provide off‑hours coverage as needed.

Conduct structured problem-solving and analysis to support strategic initiatives. Build Excel models and slide decks, run and analyze A/B marketing tests, translate data into actionable recommendations, present to senior leaders (CEO/CFO), manage tasks and timelines, and collaborate with senior team members to drive implementation.

Build a book of business by prospecting and establishing referral partner relationships (real estate, mortgage), qualifying client insurance needs, analyzing carrier options, and delivering custom household risk solutions. Hit monthly new-business revenue targets and use provided training in Salesforce, sales process management, and business development.