Teams at Google Fiber

Handle inbound cancellation contacts from residential and small business customers to retain accounts. Troubleshoot home network equipment and fiber connections, negotiate retention offers, meet save-rate and revenue metrics, analyze churn drivers, and collaborate with cross-functional teams to resolve escalations. Must work onsite in Austin including nights and weekends.

Lead development, configuration, and troubleshooting of GFiber's OSS ecosystem. Build features, service layers, APIs, and integrations to improve fault/outage management, telemetry, and operator tooling. Coordinate across teams, set technical direction, and participate in cross-team troubleshooting to ensure reliability and performance.

Support project controls and field operations by managing cost control, analyzing repairs and maintenance spending, producing monthly/quarterly/annual financial projections and variance reports, identifying process inefficiencies, and driving budget, reconciliation, and schedule governance to keep construction projects on time and on budget.