Jobs at Goodstack

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own the fraud threat model, risk appetite, detection thresholds, measurement framework, and fraud response policies. Lead fraud specialists, define workflows and escalation standards, guide machine-learning strategy, and manage tooling and vendor decisions. Partner with Operations, Product, and Engineering to evolve fraud detection, balance fraud prevention with genuine-user experience, and establish a scalable fraud function.

Engage inbound nonprofit leads through phone, email, and video; understand their funding needs; conduct discovery; recommend relevant GrantPilot funding opportunities; and support onboarding. The role also involves researching grants, maintaining accurate HubSpot records, building a qualified pipeline, sharing customer insights, and helping establish a scalable sales playbook for an early-stage product.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Own relationships with approximately 40 enterprise accounts, ensuring service delivery and grant milestones while driving expansion, upsells, and net-new ARR. Conduct weekly stakeholder syncs, uncover client needs, introduce government and federal grant opportunities, gather product feedback, and partner with product leadership to develop new solutions such as impact reporting tools.

Conduct outbound prospecting to global enterprise businesses, qualify early-stage opportunities, and support strategic account executives. Use GTM tools, automation, research, enrichment, personalization, and sequence testing to improve efficiency. Identify new buyer personas, refine positioning, maintain HubSpot data quality, manage pipeline hygiene, and follow up on events and inbound leads. The role requires curiosity, strong written and phone communication, persistence, disciplined execution, and comfort working without a fixed playbook.

Conduct outbound prospecting to global enterprise businesses, qualify and progress early-stage opportunities, and support event and inbound follow-up. The role focuses on testing personas, refining messaging, designing outreach sequences, automating research and enrichment, improving GTM efficiency, maintaining HubSpot data quality, and helping define new markets and ideal customer profiles. It offers significant exposure to account executives and senior management in a fast-growing startup environment.

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Lead grant research, write LOIs and applications, review drafts for nonprofits, manage delivery across 10–15 partners, use AI to accelerate quality, and improve grant support processes.