Teams at Goodstack

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own the fraud threat model, risk appetite, detection thresholds, measurement framework, and fraud response policies. Lead fraud specialists, define workflows and escalation standards, guide machine-learning strategy, and manage tooling and vendor decisions. Partner with Operations, Product, and Engineering to evolve fraud detection, balance fraud prevention with genuine-user experience, and establish a scalable fraud function.

Engage inbound nonprofit leads through phone, email, and video; understand their funding needs; conduct discovery; recommend relevant GrantPilot funding opportunities; and support onboarding. The role also involves researching grants, maintaining accurate HubSpot records, building a qualified pipeline, sharing customer insights, and helping establish a scalable sales playbook for an early-stage product.