Jobs at GoGuardian

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Own product enablement strategy across GoGuardian’s portfolio for sales and Customer Success teams. Translate product roadmaps and launches into training, certifications, resources, and seller-readiness programs. Partner with Product Marketing, Product, and sales leaders; deliver live and asynchronous learning; maintain Highspot content; and use Clari, Salesforce, and related analytics to measure knowledge gaps, seller confidence, and conversation quality. This senior individual contributor role also manages enablement projects, stakeholders, and continuous improvement.

Run sales onboarding and ramp programs, including curricula, certifications, milestones, cohorts, and manager check-ins. Build onboarding for sales leaders, support product enablement and launches, manage enablement intake, and maintain enablement systems and content organization. Use AI to automate tasks and report on ramp time, certification rates, and content usage. Serve as a cross-trained backup across core enablement programs and systems.

The Staff Software Engineer will build and maintain GoGuardian's Safety product suite, lead architectural decisions, mentor developers, and champion AI adoption in engineering workflows.

Own end-to-end proposal and bid management for K-12, SLED, and public-sector opportunities, including bid strategy, compliance, pricing, submissions, content libraries, and AI-enabled processes. Lead capture activities involving education funding streams, cooperative and state contract vehicles, vendor lists, and procurement relationships. Partner cross-functionally with sales, finance, product, legal, and security while reporting on win rates, revenue influence, contract utilization, and pipeline coverage.

Manage and grow a portfolio of mid-market and enterprise customer accounts. Drive renewals, retention, expansions, and cross-sells while guiding onboarding and product adoption. Monitor customer health, mitigate churn, maintain accurate Salesforce pipelines and forecasts, and achieve ARR targets. Build trusted-advisor relationships, advocate for customers internally, collaborate with sales and cross-functional teams, and support strategic growth plans. Travel up to 30% may be required.

Build and improve GoGuardian’s Pear Assessment platform across the full stack. Responsibilities include developing TypeScript and Node.js backend services, React interfaces, OpenSearch semantic search, scalable data pipelines, AWS cloud-native systems, MongoDB data models, and real-time classroom integrations. The role involves optimizing performance, reliability, and analytics, integrating AI services, collaborating cross-functionally, participating in architecture and code reviews, and maintaining strong testing and engineering standards.

Build and maintain scalable AWS cloud infrastructure, observability and monitoring systems, deployment pipelines, and automation. Participate in on-call rotations, incident response, post-mortems, and root-cause analysis. Support product engineering teams with infrastructure troubleshooting and operational best practices while applying security and compliance controls. The role requires experience with Terraform, CI/CD, Linux, shell scripting, cloud services, managed Kubernetes, databases, and debugging application code.

Leads, coaches, and develops a team of New Business Executives selling to complex K-12 accounts. Owns team revenue, pipeline generation, forecasting, account strategy, quota attainment, and deal execution. Coaches sellers on discovery, executive engagement, account planning, and closing. Uses Salesforce and performance metrics to improve predictability and results while partnering cross-functionally with Marketing, Customer Success, Product, Enablement, Revenue Operations, and Channel teams.

Own the full sales lifecycle for mid-market and enterprise school district accounts across the Northeast. Responsibilities include strategic account planning, prospecting, consultative discovery, executive relationship building, multi-threaded opportunity development, business-case creation, procurement and contract navigation, negotiation, closing, forecasting, and CRM management. The role requires independently creating pipeline and selling complex B2B SaaS solutions to multi-stakeholder organizations, with cross-functional collaboration across Sales, Marketing, Product, Support, and Customer Success.

Manage customer engagement, adoption, and churn risk for GoGuardian’s Curriculum and Instruction products. Analyze customer and product usage data, investigate root causes, support at-risk customers, and recommend actions. Partner with Customer Success, Product, Sales, Solutions Engineering, and Engineering to resolve issues, improve product experiences, validate workflows, and communicate customer insights. The role is remote in India with regular U.S. working-hours overlap.

Build and maintain the GG App across Windows, macOS, and iOS including installers, background services, auto-update systems, enterprise deployment paths, health reporting, AWS backend, and documentation. Lead architecture decisions, mentor engineers, participate in on-call support, and champion AI adoption and automation across engineering.