Jobs at GoGuardian

Manage and grow a portfolio of mid-market and enterprise customer accounts. Drive renewals, retention, expansions, and cross-sells while guiding onboarding and product adoption. Monitor customer health, mitigate churn, maintain accurate Salesforce pipelines and forecasts, and achieve ARR targets. Build trusted-advisor relationships, advocate for customers internally, collaborate with sales and cross-functional teams, and support strategic growth plans. Travel up to 30% may be required.

Build and improve GoGuardian’s Pear Assessment platform across the full stack. Responsibilities include developing TypeScript and Node.js backend services, React interfaces, OpenSearch semantic search, scalable data pipelines, AWS cloud-native systems, MongoDB data models, and real-time classroom integrations. The role involves optimizing performance, reliability, and analytics, integrating AI services, collaborating cross-functionally, participating in architecture and code reviews, and maintaining strong testing and engineering standards.

Own the full sales lifecycle for strategic private, charter, and independent school accounts nationwide. Responsibilities include prospecting, strategic account planning, consultative discovery, executive relationship building, complex stakeholder alignment, business-case development, negotiation, closing, forecasting, and CRM management. The role requires creating new demand and expanding opportunities across school networks while navigating procurement, RFP, legal, security, contracting, funding, and board approval processes. This is a remote U.S. position with travel up to 30%.

Build and maintain scalable AWS cloud infrastructure, observability and monitoring systems, deployment pipelines, and automation. Participate in on-call rotations, incident response, post-mortems, and root-cause analysis. Support product engineering teams with infrastructure troubleshooting and operational best practices while applying security and compliance controls. The role requires experience with Terraform, CI/CD, Linux, shell scripting, cloud services, managed Kubernetes, databases, and debugging application code.

Leads, coaches, and develops a team of New Business Executives selling to complex K-12 accounts. Owns team revenue, pipeline generation, forecasting, account strategy, quota attainment, and deal execution. Coaches sellers on discovery, executive engagement, account planning, and closing. Uses Salesforce and performance metrics to improve predictability and results while partnering cross-functionally with Marketing, Customer Success, Product, Enablement, Revenue Operations, and Channel teams.

Own the full sales lifecycle for mid-market and enterprise school district accounts across the Northeast. Responsibilities include strategic account planning, prospecting, consultative discovery, executive relationship building, multi-threaded opportunity development, business-case creation, procurement and contract navigation, negotiation, closing, forecasting, and CRM management. The role requires independently creating pipeline and selling complex B2B SaaS solutions to multi-stakeholder organizations, with cross-functional collaboration across Sales, Marketing, Product, Support, and Customer Success.

Manage customer engagement, adoption, and churn risk for GoGuardian’s Curriculum and Instruction products. Analyze customer and product usage data, investigate root causes, support at-risk customers, and recommend actions. Partner with Customer Success, Product, Sales, Solutions Engineering, and Engineering to resolve issues, improve product experiences, validate workflows, and communicate customer insights. The role is remote in India with regular U.S. working-hours overlap.

Provides optional coverage shifts for Safety Support Specialists, reviewing student safety alerts and escalating concerns to school administrators. Handles support tickets and phone calls, identifies sensitive issues and trends, follows established protocols, contributes to training and knowledge resources, and supports team projects and technical support needs. Requires calm judgment, emotional intelligence, flexibility, reliable independent work, and customer-facing support experience.

Lead architecture and implementation of new school safety products from concept through production. Design scalable, secure, resilient distributed systems and integration-heavy platforms involving APIs, identity systems, hardware, and external data sources. Drive technical strategy, mentor engineers, establish engineering standards, and collaborate with Product, Design, and engineering leaders to deliver reliable 0-to-1 products for schools.

Build and maintain the GG App across Windows, macOS, and iOS including installers, background services, auto-update systems, enterprise deployment paths, health reporting, AWS backend, and documentation. Lead architecture decisions, mentor engineers, participate in on-call support, and champion AI adoption and automation across engineering.

Lead end-to-end UX for a single product: define strategy, interaction and visual design, conduct and synthesize user research (qualitative and quantitative), collaborate with PMs and engineers from discovery through implementation, make UX decisions, and help build a strong design culture.